Customer Success Manager - your opinion

UnixGuyUnixGuy Are we having fun yet?Mod Posts: 4,101 Mod
So what does a Customer Success Manager working for a vendor actually do? It does seem like an account manager job but I'm trying to understand it better


Goal: MBA, Jan 2021

Comments

  • TheFORCETheFORCE Senior Member Member Posts: 2,297 ■■■■■■■■□□
    They are in a nutshell the single point of contact for whatever problem you have.  They get your emails, schedule the meetings with their internal engineers so its something along the area of project management but on a client scale.
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