chrisone said: I would also check job requirements for junior help desk positions to see what is being asked by the industry. Once obtaining an idea of what skills and certifications are required, start making a list of goals you need to accomplish. Also note you may take a paycut from your current career as a machinist. It sucks but "most" of the time starting fresh in the information technology field (at any age) you always have to start at the bottom. Unless you develop some app or are a genius hacker who never worked for an employer.
chrisone said: Yeah there are always those one off stories where someone can move up quickly. I know you weren't hinting that I was saying this but, just to clear up my statement for my own clarity, my intent was not to convince anyone that they couldn't move up the ranks at a quick rate within the IT field. The intent was based on the reality that if you move from a stable career, be prepared to enter into a new career from the bottom. It is definitely not easy changing careers. Heck, when I switched from a senior network engineer position to a security position, I had my doubts and felt I made a major mistake. I am a senior sec engineer now but it wasn't easy and this change was all "within" the IT field. I could only imagine how difficult it would be from one career/industry to another.