Microsoft Says wrote: Resolving Issues Related to Usability Resolve issues related to Office application support features. Tasks include configuring Office applications and interpreting error messages. Resolve issues related to Internet Explorer support features. Tasks include configuring Internet Explorer and interpreting error messages. Resolve issues related to Outlook Express features. Tasks include configuring Outlook Express and interpreting error messages. Resolve issues related to operating system features. Tasks include configuring operating system features and interpreting error messages.