Anybody else hate help desk work?

jpeezy55

Wow, you guys make me feel good about my new job! I just started today as a HelpDesk Support Tech and I'll also be doing some setting up of servers for our clients. We are a company that designs, installs, and manages networks for companies that don't have their own IT department. Most of the calls we get, fortunately, are more in-depth than "My printer won't print". I also get to monitor the Events generated by the servers and watch for anything serious to come through. I then have to remote in and fix the problems or apply patches, etc...

I'll let you know in a few months how it goes...the big advantage is that I will be able to advance in the company from Helpdesk to Field Tech and/or Network Administrator...So, it has it's benefits...

strauchr

Help Desk is like a hazing I think everyone should go through to start their IT career as it achieves 3 things.

1. A better understanding of how IT relates to users and the business requirements. What you think is important is not necessarily as important to the business/users. Its important to know this.

2. Whats its like being on the recieving end of Help Desk calls - it might make you a little more respectful towards those people when you need to use them.

3. Makes you appreciate your higher level jobs so much more - when your on a project and trying to do up all the documentation for scope etc. and filling out reports and budgets for managers it can get you down a bit but reflecting back on your Help Desk days and you suddenly get a spark of energy - as things could be worse.

But saying that i have had some good times on Help Desk - it is generally more sociable and there is a lot of instant satifisaction from resolving lots jobs quickly trather than waiting 12 months on a project to see the fruits of your labour.