request for comments

bighornsheep

This is my request for comments, what do you guys think?

Objective
A position in Technical Support, or Network/System Administration where skills in Computer Science and networking can be applied to accomplish upgrade, installation, support and maintenance responsibilities.

Skills & Capabilities
Quick learner with excellent problem solving skills, and analytical thinking
Excellent verbal and written communication skills including technical writing and documentation in English and Chinese
Strong background in customer service, self-motivated and a team player

Training & Certification
CompTIA A+® Certified Professional
CompTIA Network+® Certified Professional
Microsoft Certified Professional (MCP)
Microsoft Certified Desktop Support Technician (MCDST)
ETA Computer Service Technician (CST)
ETA Certified Network Systems Technician (CNST)

Education
Bachelor of Science (B.Sc.)
September 2003-Present
Successfully completed 3 of 4 years Honours Degree
Major in Computer Science, Specialization in Management Science

Employment Experience
Database Analyst
September 2006-Present
Manage and develop SQL queries used to retrieve contact information
Maintain database quality and accuracy

Customer Service Representative
November 2005-August 2006
Streamlined E-commerce, Point-of-Sale (POS) and shipping procedures with templates and scripts
Managed online and telephone orders including transaction and contact details
Processed support and warranty requests including Return Merchandise Authorization (RMA), and customer follow-ups

Computer Technician
September 2004-March 2006
Diagnosed problematic computer systems and provided solutions
Problem solved hardware complications involving component conflicts and incompatibilities
Assembled customized computer systems
Demonstrated features and functionalities of computer parts

Sales & Marketing Representative
June 2004-August 2004
Promoted and sold gas price protection plans
Presented the features and services of Direct Energy Home Services
Addressed concerns and clarified confusions about the company and the services

Manager
Pioneered advertisement and marketing plans and increased exposure
Organized and prepared restaurant paper work
Administrated inventory and control counts
Coordinated floor duties and supervised staff to improve service
Scheduled staff allocations and rotations

Computer Skills
System Administration: Microsoft Windows Server 2003, Unix/Linux, Shell, Internet Information Services (IIS), NAT, DHCP, DNS, POP/SMTP/HTTP/FTP and others
Operating Systems: Microsoft Windows 9x/2000/XP/Server, DOS, Unix/Linux, Microsoft Windows Mobile 2003 SE, Microsoft Windows Mobile 5.0, Palm OS
Database: SQL, Microsoft Access, Oracle, DB2, MySQL
Web Development: HTML, XHTML, JavaScript, PHP, Perl/CGI, SSI, FrontPage, and others
Programming: C/C++, Java, Visual Basic (6, .NET), Delphi, Pascal, Intel Assembly, WML/WAP, and others

Volunteer Experience
Summer Camp Volunteer
July-August, 2005-Present
Tutored English, Mathematics, and Science in grades 4, 6-8 classes
Assisted with outdoor activities, and field trips
Responsible for lunch monitor duty

Interests
Online discussion boards and forums, action movies, history, sci-fi novels, car magazines, swimming, biking, camping, and fishing

References
Available upon request

Ricka182

There are three things that stuck out to me. First, you can remove the MCP line under T&C, being an MCDST, makes you an MCP by default, that is already known. Second, take out the interests section. Most employers couldn't care less what you do in your spare time; if they do, they'll ask at an interview. Last, take out the "References avail upon request"; That's generally understood, and they will ask if they want them. I don't want to pick too much, I'm certainly not a resume expert.....volunteer experience and being able to S/W Chinese could also help....