captndalton wrote: There are several questions about IT etiquette (dealing with customers/coworkers). Forget about what the 'nice' or considerate thing would be to do in any situation they give you, and take the cold, antisocial, whatever is best for the company answer.
kujayhawk93 wrote: captndalton wrote: There are several questions about IT etiquette (dealing with customers/coworkers). Forget about what the 'nice' or considerate thing would be to do in any situation they give you, and take the cold, antisocial, whatever is best for the company answer. I'm curious, since you don't know precisely which questions you got right and wrong, how do you know that the "cold" answers are correct? My advice would be just the opposite: practice the "Golden Rule" and treat the customer exactly how you would like to be treated.
On my test there were 100 questions, 15 of them (random) did not count towards my grade. I had 90 minutes to finish.