problem with ccm installation

pannupandit

hi all
i have just installed CCM 4.0(2) on a generic PC. everthing seems to work fine but
while trying to open the user options web page, http://<ip-add>/ccmuser
i am getting the follwing error

You are not authorized to view this page
You do not have permission to view this directory or page using the credentials you supplied

HTTP 401.1 - Unauthorized: Logon Failed
Internet Information Services

whereas the ccmadmin webpage is working fine.
plz help

mikej412

Did you install the registry hacks that you usually need on generic PCs?

encryptic

pannupandit wrote:

hi all
i have just installed CCM 4.0(2) on a generic PC. everthing seems to work fine but
while trying to open the user options web page, http://<ip-add>/ccmuser
i am getting the follwing error

You are not authorized to view this page
You do not have permission to view this directory or page using the credentials you supplied

HTTP 401.1 - Unauthorized: Logon Failed
Internet Information Services

whereas the ccmadmin webpage is working fine.
plz hep

I have spent spent some time inshp dv9talling CCM 3.3.3 and 4.0 on a laptop, which works
well. I havent seen IIS authorization problem, since this is needed function,

1. You might try giving Admin right in IIS,

2. add this to your registry (I am using vmware server)

[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Model]
“Hardware”=”MCS7835”
“Memory”=”1024”
“Speed”=”733”

[HKEY_LOCAL_MACHINE\SOFTWARE\Spirian\System Info\OS Image]
“Version”=”2000.2.5”

HKLM\Software\Cisco Systems\Model Hardware REG_SZ MCS7835
HKLM\Software\Cisco Systems\Model Memory REG_SZ 512
HKLM\Software\Cisco Systems\Model Speed REG_SZ 2000
HKLM\Software\Spirian\System Info\OS Image Version REG_SZ 2000

or the last and I hate to say this.

3. re-install th CCM you are using.

BTW I to have to install several os -upgrades prior to installing CM 3.3.3

there is a OS upggrade for 4.0 also, but I was fortuante to get a VMware version that included CM, Unity and IPCC with all the bells and whistles.

DaPunnisher

Try restarting the IIS and WWW services. If the IIS service won't restart, force it by opening a command prompt and typing iisrestart.

cbomba

Use, HTTPS