Prometric Exam

davonlynndavonlynn Member Posts: 1 ■□□□□□□□□□
Hello Everyone,
Is there anyone out there who has accidentally missed a scheduled exam and tried to acquire a refund? If so what did you do have to do to get the refund?



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    WebmasterWebmaster Admin Posts: 10,292 Admin
    You should call Prometric, the phone nr for your area should be on the site. I don't think they actually give refunds, but give you a free retake instead. Depending on why you missed it they may not give either.
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    Bob KiwiBob Kiwi Member Posts: 23 ■□□□□□□□□□
    I got the run around from Prometric when I had an issue that was completely their fault- they couldn't download the test to my center, even after waiting for 4 hours. I rescheduled with Vue for the same day and test.

    Days later, refusing to refund me on their error, they offer to let me take the test again. Even after explaining that I took it with Vue, they tried to force it on me. Eventually, after reaching higher ups, I was given a code for activating a free test through Prometric, which I used for Server+ (shoulda kept it for a 5000$ test, hah!).

    Good luck, keep emailing and calling Prometric. They are picky.
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