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Need advice on career move
buchatech
Member Posts: 89 ■■□□□□□□□□
Hello All,
I need some IT career direction advice. Sorry this post is kind of long. I had to make it long to get in all the details. I have been working in IT for seven years now. Here is what my skills and education are:
Education:
A.A.S. Degree, Network Support Specialist March, 2006
B.S. Degree, Information Technology (working on this should be done in 200
Certifications:
A+, MCP Windows 2000 Server, Rimage, Dell
IT Work Experience:
January 2000 to August 2002
Senior PC Technician: Managed the custom-built consumer products resulting in customers receiving systems a day earlier. (Computer, Video, Sound studio, Surveillance) Built Win2k server made cabling setup network. Implemented a remote connection through firewall enabling customer to effectively utilize Aimsi point of sale database software.
July 2002 to February 2003
Field Support Technician: Lead network technician on the Speedway Super America Frame Relay Conversion Project for Minnesota (Site visits, Installations, Field test equipment). Performed PC repair and provided customer service at repair center. Provided network support service calls for metro area clients and Internet installations
February 2003 to July 2003
Technical Analyst: Coordinated replacement of back office server at all Target and Mervyns locations. Performed switch configurations on Nortel and Cisco devices using Telnet and Nortel Device Manager. Utilized PC Anywhere and Telnet sessions to remotely execute scripts, and command files. Identified issues and problem solved issues. Effectively worked in a team environment.
October 2003 to September 2006
Web Support Specialist: Provided customer web site support through email and telephone. Troubleshoot problems to provide a high level of customer satisfaction. Made custom changes to customers’ websites using html and or Java script. Manage web hosting setup new domain name/domain transfers. Manage DNS and email accounts. Significantly increased profits of search engine submissions by implementing new software. Provided tax preparation software support.
As you can see I have had many different roles in IT. I left my last job in Sept of 06 and took another job as a call center/field tech (basically help desk) working with Rimage products. I left my previous job because it was a small company and there was no room to grow. I searched for IT support, network admin/assistant jobs with no success. I had allot of second inter views and they all decided to go with someone that had more expirence. I took the job at Rimage because it was a bigger company with room for growth. I also let them know upfront that my goal is to land a network admin position or a position within the internal IT support department. I have been at this job for almost a year. Some of the calls have me dealing with complex network setups, working with complex applications etc.. and are cool to work with. However I really do not like being on the phone all day, all the time even though it is all technical. When I was brought on board the company was at the end of implementing SAP R/3. I was fortunate to be trained on it and given the task of training the other call center techs on it. I have taken a strong interest in SAP/Information systems and would like to land a position that would have me working with SAP and networking/information systems management. One thing I noticed was talk of Implementing MySAP CRM in the company within the near future. I have been assertive and volunteered to study SAP CRM on my own and expressed that I want to help out with implementing it. The higher ups have been very responsive to my request. My direct boss purchased a MySAP CRM book for me to study, his boss over him has told me to keep studying and that they would put me on the CRM implementation team. I also went and expressed my interest in being a part of that team to the lady that headed up the SAP R/3 implementation team. She told me when they begin the project I would be on the team and to keep studying it. I have since bought another SAP book after reading the first book. I have a hard time in the day to day job I have at the company. It is not were I want to be and in some ways I have advanced since my last job and in other ways it seems as if I am moving backwards because of the type of position. The question I have is do I stay in the position and just wait and see if they come through and get me involved in other areas or do I start looking for job s elsewhere that I would rather have? The second question is with my education and background am I qualified for a networking position? If not what can I do to start heading in that direction?
I need some IT career direction advice. Sorry this post is kind of long. I had to make it long to get in all the details. I have been working in IT for seven years now. Here is what my skills and education are:
Education:
A.A.S. Degree, Network Support Specialist March, 2006
B.S. Degree, Information Technology (working on this should be done in 200
Certifications:
A+, MCP Windows 2000 Server, Rimage, Dell
IT Work Experience:
January 2000 to August 2002
Senior PC Technician: Managed the custom-built consumer products resulting in customers receiving systems a day earlier. (Computer, Video, Sound studio, Surveillance) Built Win2k server made cabling setup network. Implemented a remote connection through firewall enabling customer to effectively utilize Aimsi point of sale database software.
July 2002 to February 2003
Field Support Technician: Lead network technician on the Speedway Super America Frame Relay Conversion Project for Minnesota (Site visits, Installations, Field test equipment). Performed PC repair and provided customer service at repair center. Provided network support service calls for metro area clients and Internet installations
February 2003 to July 2003
Technical Analyst: Coordinated replacement of back office server at all Target and Mervyns locations. Performed switch configurations on Nortel and Cisco devices using Telnet and Nortel Device Manager. Utilized PC Anywhere and Telnet sessions to remotely execute scripts, and command files. Identified issues and problem solved issues. Effectively worked in a team environment.
October 2003 to September 2006
Web Support Specialist: Provided customer web site support through email and telephone. Troubleshoot problems to provide a high level of customer satisfaction. Made custom changes to customers’ websites using html and or Java script. Manage web hosting setup new domain name/domain transfers. Manage DNS and email accounts. Significantly increased profits of search engine submissions by implementing new software. Provided tax preparation software support.
As you can see I have had many different roles in IT. I left my last job in Sept of 06 and took another job as a call center/field tech (basically help desk) working with Rimage products. I left my previous job because it was a small company and there was no room to grow. I searched for IT support, network admin/assistant jobs with no success. I had allot of second inter views and they all decided to go with someone that had more expirence. I took the job at Rimage because it was a bigger company with room for growth. I also let them know upfront that my goal is to land a network admin position or a position within the internal IT support department. I have been at this job for almost a year. Some of the calls have me dealing with complex network setups, working with complex applications etc.. and are cool to work with. However I really do not like being on the phone all day, all the time even though it is all technical. When I was brought on board the company was at the end of implementing SAP R/3. I was fortunate to be trained on it and given the task of training the other call center techs on it. I have taken a strong interest in SAP/Information systems and would like to land a position that would have me working with SAP and networking/information systems management. One thing I noticed was talk of Implementing MySAP CRM in the company within the near future. I have been assertive and volunteered to study SAP CRM on my own and expressed that I want to help out with implementing it. The higher ups have been very responsive to my request. My direct boss purchased a MySAP CRM book for me to study, his boss over him has told me to keep studying and that they would put me on the CRM implementation team. I also went and expressed my interest in being a part of that team to the lady that headed up the SAP R/3 implementation team. She told me when they begin the project I would be on the team and to keep studying it. I have since bought another SAP book after reading the first book. I have a hard time in the day to day job I have at the company. It is not were I want to be and in some ways I have advanced since my last job and in other ways it seems as if I am moving backwards because of the type of position. The question I have is do I stay in the position and just wait and see if they come through and get me involved in other areas or do I start looking for job s elsewhere that I would rather have? The second question is with my education and background am I qualified for a networking position? If not what can I do to start heading in that direction?
My Blog: http://www.buchatech.com