Hello, I have an interview with the InfoSys manager at a hospital early next week for a Computer Operator position. I'm looking through the job description, and I'm thinking.. I've never done ay of this in a professional environment. This doesn't concern me much as I'm sure there will be some training. But as for the interview, I wanted to brush up on some things that pertain to the job. I was hoping you guys could help me with that.
Here's the "essential functions" list for the position:
ESSENTIAL FUNCTIONS
1. Monitors and operates computer systems in a timely and efficient manner,
in accordance with operating instructions, by:
* Executing a variety of jobs, as instructed by a Supervisor/Manager or
according to a pre-established schedule of operations.
* Monitoring computer equipment and consoles for error conditions and
messages, machine failures, etc.; also monitoring all output to ensure the
integrity of each report.
* Correcting minor operating problems according to predetermined
instructions or referring complex problems to the Supervisor/Manager (and/or
other support personnel).
* Loading various input/output devices (such as tape drives and printers, etc.)
as needed or called for by the computer program.
* Removing completed reports and tapes from the computer and distributing
print-outs to the appropriate location.
* Maintaining the security of the Computer Room through proper control over
access, equipment, supplies, report listings, forms operating instructions,
manuals, logs, etc.
* Informing the Computer Operator on the next shift of the status of all
computer systems, including any potential problem areas, system
malfunctions and any other details/incidents which may effect normal
operations.
* Determining terminal and printer problems and replacing faulty terminals and
printers as needed; also communicating unresolved hardware and/or
software problems to the appropriate vendor via phone.
* Assisting the staff of end-user departments to replace broken print heads,
printer ribbons, etc. as required.
* Keeping the computer equipment (such as tape drives) clean as a part of
regular maintenance; also performing preventive maintenance procedures
(according to an established schedule).
* Assisting with the maintenance of the inventory of data processing supplies
(i.e., paper, ribbons, etc.).
* Operating a variety of machines/equipment (i.e., decollator, burster, check
signer, etc.) .
* Maintaining required documentation (i.e., problem and production logs,
equipment malfunction information, etc.) according to established
departmental policies and procedures.
2. Maintains professional knowledge, skills and competence (i.e. current
hardware and software technologies) in areas of responsibility by:
* Attending in-services and department meetings; also participating in
continuing education and attending conferences and other related
educational programs.
* Maintaining professional affiliations as appropriate.
* Reading current professional literature and journals.
3. Contributes to the overall effectiveness and efficiency of the Department by:
* Providing excellent customer service at all times. Also communicating with
customers and staff members in a courteous, responsive and helpful
manner.
* Communicating with the Manager, Computer Operations (or other
Information Systems supervisory/management staff if necessary) regarding
any concerns or problems.
* Maintaining records, reports and files as required by departmental policies
and procedures.
* Assisting in the care and maintenance of Department facilities, equipment
and supplies.
* Working cooperatively with other Department staff on a variety of projects.
* Completing other job-related duties and projects as assigned.
Do you guys have any advice or suggestions? This would be my first IT-related job and don't have any real experience in the field. The woman from HR who I talked to, said that knowing linux is pretty important, so I'm going to learn as much as I can so I can at least talk about it in the interview. Maybe some of you have similar positions and could help me out what I should know. Thanks.
