resume critique please

rkholmes

Hi Everyone,

Would you please look at my resume and give me some feedback. The feedback can be good, bad or indifferent. I appreciate it very much! This resume in printed MS Word format is 2 pages. I use the MCSA Certified Logo at the top right.

Robert Holmes
123 SW Any St, Tigard OR 97223
(503) 555-1212 ~ rob@gmail.com


Information Technology Professional with key skills as:
NETWORK ADMINISTRATOR/TECHNICIAN & PC SUPPORT PROFESSIONAL

MICROSOFT CERTIFIED SYSTEMS ADMINISTRATOR (MCSA on Windows Server 2003) with extensive and diverse technical experience in the IT field, emphasizing systems administration, network operations, and PC support. Excellent problem solver with strong communication, teamwork, and interpersonal skills. Skilled lead technician and supervisor. Experience includes:


* User Training & Support
* Vendor Relations
* Hardware Configuration
* TCP/IP
* Software Configuration
* Router Configuration
* Switches & Hubs
* Network Firewalls
* Technical Writing
* System Integration
* System Hardening
* Convergence Technologies


PROFESSIONAL CERTIFICATIONS
* CompTIA Certifications (A+, i-Net+, Linux+, Network+, Security+)
* Electronics Technicians Association, International Certified Computer Network Systems Technician
* Help Desk Institute Support Center Team Lead
* Microsoft Certifications (MCP, MCDST, MCSA on Windows Server 2003)
* Telcordia Communications Technology Professional

PROFESSIONAL EXPERIENCE
LEAD NOC TECHNICIAN, XXX Company, Beaverton OR 09/2004 – 05/2007
Provided leadership, mentoring, and training to a team of 7 NOC Technicians. Acted as escalation resource for technicians monitoring and performing maintenance on a heterogeneous network consisting of over 500 nodes. Utilize Netcool, Big Brother, and Nagios for network monitoring and Remedy to manage trouble ticket flows. Maintained VMware lab for new product testing and development.

Perform systems administration tasks on production network, including Active Directory administration, Certificate Authority maintenance, and Windows Server Update Services administration. Conduct detailed problem analyses to identify procedural errors, recommend improvements, and accurately document incidents as according to ITIL guidelines.

Provided support and planning for critical requirements including:
…Network Administration …Server & Workstation Builds …Software Loads …Product Testing
…Telephony …End-User Support & Training …Vendor Relations …Project Management

Critical contributions included:
* Network Monitoring: Planned and deployed a Nagios network, host, and service monitoring solution to replace an ailing Big Brother monitoring platform.
* Network Security: Utilized tools such as Ethereal, Nessus, and Microsoft Baseline Security Analyzer to discover weakness and vulnerability on the production network. Responsible for coordination of Microsoft service pack and hot fix deployments to the production network.
* Technical Support: Provided technical support and end-user training to internal and external customers on networking theory, Microsoft platforms and applications, and Linux.
* Vendor Relations: Worked directly with vendors technical sales teams during test and acceptance phases of new hardware and software solutions


NOC TECHNICIAN I, Phone Company, Portland OR 06/2000 – 07/2004
Monitored and troubleshot carrier class voice and data network elements using HP OpenView. Provided expert technical leadership to a team of 7 NOC Technicians and 3 ISP Support Specialists. Adeptly resolved LAN and WAN network troubles on a mixed ATM and Frame Relay network. Utilized HEAT and Martens to track customer issues. Authored NOC policy, procedure, and process documentation. Excelled as NOC System Administrator during the department supervisors absence.

Critical contributions included:
* Founded the Integra Telecom Network Abuse Team. Implemented policies for customer use of Integra Telecom network resources. Provided basic information security training to team members on the use of NMAP, Nessus, and other vulnerability assessment tools.
* Created NOC Intranet site to promote knowledge sharing and facilitate more accuracy at shift turn over times.
* Utilized open source software solutions to trigger companywide increases in productivity.


TRAINING COORDINATOR, Big Call Center, Portland OR 11/1999 - 6/2000
Oversaw the coordination of all training activities for more than 300 technical support representatives. Managed complete training network including new program development, quality assurance, and team recruitment, scheduling and evaluation. Prepared and managed curriculum development, researched and developed new training processes, and maintained knowledge bases and technical documentation.

Critical contributions included:
* Championed the successful retention of a major multimillion dollar account through effective relationship building and proactive customer service.
* Created an internship program to provide training to students of local trade school.


Additional technical and leadership experience as a Technical Support Representative with Stream International Services, as a Help Desk Technician with MLT Inc., and as a Team Leader in the U.S. Army



TECHNICAL PROFICIENCIES


Operating Systems:
Windows NT Server, Windows NT Workstation, Windows 2000 Professional, Windows 2000 Server, Windows XP Professional, Windows Server 2003 Enterprise, Windows Vista Business, Windows Mobile 5, Legacy Microsoft Operating Systems, Red Hat Enterprise Linux, Sun Solaris 9 & 10, Mac OS


Software:
Microsoft Office, Remedy, HEAT, HP OpenView, Netcool, Nagios, SolarWinds Engineers Toolset, SQL Advantage, MySQL Front, Visio, VMware ESX Server, VMware Server & Workstation, Microsoft Virtual PC & Server, Apache Web Server, Asterisk VoIP PBX, Big Brother, Ethereal Protocol Analyzer, Hammer Call Analyzer, Joomla, Microsoft Baseline Security Analyzer, Microsoft SQL Server, MySQL, Sybase ASE, Trixbox


Hardware:
ACD, CSU/DSU, Firewalls, Hubs, Modems, Switches, Monitors, Network Adapters, Network Media, Optical Storage, Printers, Punch Down Tool, Rack Mount Servers, Routers, RJ 45 Crimper, Scanners, SCSI, Sun Servers & Workstations, Tape Drives, Wireless Access Points


Protocols and Languages:
Cisco routing and switching protocols, CGI, DNS, FTP, HTML, HTTP, HTTPS, NAT, NetBIOS, Perl, PHP, PPP, SFTP, SIP, SMB, SMTP, SNMP, SQL, SSH, TCP/IP, UDP, Visual Basic 6, VoIP, VNC, VXML, WINS, XHTML, XML

johnnyg5646

i might consider taking the technical proficiencies and moving that more towards the top. Putting it before your certifications and experience might be a better place. I'd end with the experience
just my 2 cents

good luck

Kasor

You want to tell them your accomplishment on job and please cut down the job descirption.

Also, get rip of the MCSA logo and those user support, training relation.... A specific skill resume only used by professional guy with specific skills set. I don't see you have it yet. You are still on the entry level area.

You should able to emphasize your special skill on the job description and your accomplishment.

You don't really need to put down those common protocols.

You only have seven years experience on three jobs. I don't see you need two pages.

This is just my experience from my area and you resume properly not going to pick on the first time.