need some general help...quick plz!
help me! im doing a report for my business communication class on IT. heres what i have so far.
I.T. as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." We will be talking about the implementation, support and management aspects of I.T, particularly the aspects of being a help desk technician and network administrator. There is a lot to cover so lets get started.
A help desk technician is the entry level position in I.T. A help desk technician’s job is to mainly troubleshoot computer problems for a company’s employees or customers. Some help desk positions require workers to take phone calls and emails, and are part of a hierarchy. For example, if the first level help desk technicians are unable to solve a customer problem, it is passed on to the level two technicians and so on; most of the time there are only two to three levels.
In larger help desks they have a person or team that keeps track of tickets usually called the queue mangers or queue supervisors. Tickets are the various problems that are sent to the help desk, usually they are entered into a software application. This person will issue tickets to different teams based on a ticket’s level of importance. In these larger help desks there are different teams that have different specialties in dealing with a particular subject. For example, there might be a team that specializes in Microsoft Office, and another whose specialty is hardware related problems.
The other type of help desk job is desktop support. These are in-house I.T. workers that work on a company’s employee’s computers. Sometimes this is also the second level team. If the first level, in-help desk support is unable to fix a problem from a telephone, a desktop support member will go to that employee’s location to fix the problem firsthand. Desktop support members are responsible for laptops, computers, printers, PDA’s, and peripherals. They set up computers, do any of the physical labor involved like moving computers from one place to another, help run network cables, install or replace new hardware, just to name a few things.
The most common requirements for help desk jobs are:
Strong written and verbal communication skills
Ability to work in a team
Ability to troubleshoot and resolve end user issues
Configuring, installing and deploying computer equipment
Experience with Microsoft XP, Microsoft Outlook and Microsoft Office
Provide training and support for portable equipment including laptops, hand held devices and PDAs.
Working knowledge of Active Directory and Microsoft Server 2003
Strong experience with networking and troubleshooting networking issues including wireless networks.
Network administrators are kind of the next step up from a help desk job. Network administrators (also sometimes called a network specialist or analyst) maintain the hardware and software that comprises the network. This includes the deployment, configuration, and maintenance of network gear such as routers, switches and firewalls. They must assign network addresses, routing protocols, routing table configurations, settings on personal computers, printers and more. Almost all network administrators will have to configure directory services such as Active Directory. Directory services are applications that allow administrators to manage user access to resources among other things. They also have to backup everything that needs backing up such as file servers. There are very many different technologies they have to learn and must implement everything so it will work together.
Some of the responsibilities of Network Administrators can include:
Plans, defines designs, develops, coordinates, and implements voice and/or data communication systems
Knowledge of troubleshooting or problem solving, must be able to correctly diagnose problems and know how best to fix it and communicate the solution to either co-workers or end-users effectively
Understand the behavior of software, hardware and systems in relation to their use of communications technology in order to deploy solutions and to troubleshoot problems
Understanding of IP Telephony and Voice Over IP solutions
Knowledge of methods for detecting and preventing intrusion of the network
Applies hardware and software release upgrades; recommends improved and most efficient hardware and software
Creates and maintains logical, physical and protocol maps, and backups all equipment configurations
Creates, maintains and updates network documentation standards and procedures
Server maintenance and troubleshooting. Including software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes
Assists in short and long term planning; includes developing strategic plans to leverage emerging technology to support future enterprise needs
The ? is a bullet in word, i was just wondering what else can i put in this? should i go into like some of the details of networking and server 2003 etc? ive never had an IT job before so this is lil bit difficult.
So far thats like 2 pages, i need 3 more, any suggestions are welcome. This also suppose to turn into a powerpoint presentation later, not that that really matters right now.
I.T. as defined by the Information Technology Association of America (ITAA), is "the study, design, development, implementation, support or management of computer-based information systems, particularly software applications and computer hardware." We will be talking about the implementation, support and management aspects of I.T, particularly the aspects of being a help desk technician and network administrator. There is a lot to cover so lets get started.
A help desk technician is the entry level position in I.T. A help desk technician’s job is to mainly troubleshoot computer problems for a company’s employees or customers. Some help desk positions require workers to take phone calls and emails, and are part of a hierarchy. For example, if the first level help desk technicians are unable to solve a customer problem, it is passed on to the level two technicians and so on; most of the time there are only two to three levels.
In larger help desks they have a person or team that keeps track of tickets usually called the queue mangers or queue supervisors. Tickets are the various problems that are sent to the help desk, usually they are entered into a software application. This person will issue tickets to different teams based on a ticket’s level of importance. In these larger help desks there are different teams that have different specialties in dealing with a particular subject. For example, there might be a team that specializes in Microsoft Office, and another whose specialty is hardware related problems.
The other type of help desk job is desktop support. These are in-house I.T. workers that work on a company’s employee’s computers. Sometimes this is also the second level team. If the first level, in-help desk support is unable to fix a problem from a telephone, a desktop support member will go to that employee’s location to fix the problem firsthand. Desktop support members are responsible for laptops, computers, printers, PDA’s, and peripherals. They set up computers, do any of the physical labor involved like moving computers from one place to another, help run network cables, install or replace new hardware, just to name a few things.
The most common requirements for help desk jobs are:
Strong written and verbal communication skills
Ability to work in a team
Ability to troubleshoot and resolve end user issues
Configuring, installing and deploying computer equipment
Experience with Microsoft XP, Microsoft Outlook and Microsoft Office
Provide training and support for portable equipment including laptops, hand held devices and PDAs.
Working knowledge of Active Directory and Microsoft Server 2003
Strong experience with networking and troubleshooting networking issues including wireless networks.
Network administrators are kind of the next step up from a help desk job. Network administrators (also sometimes called a network specialist or analyst) maintain the hardware and software that comprises the network. This includes the deployment, configuration, and maintenance of network gear such as routers, switches and firewalls. They must assign network addresses, routing protocols, routing table configurations, settings on personal computers, printers and more. Almost all network administrators will have to configure directory services such as Active Directory. Directory services are applications that allow administrators to manage user access to resources among other things. They also have to backup everything that needs backing up such as file servers. There are very many different technologies they have to learn and must implement everything so it will work together.
Some of the responsibilities of Network Administrators can include:
Plans, defines designs, develops, coordinates, and implements voice and/or data communication systems
Knowledge of troubleshooting or problem solving, must be able to correctly diagnose problems and know how best to fix it and communicate the solution to either co-workers or end-users effectively
Understand the behavior of software, hardware and systems in relation to their use of communications technology in order to deploy solutions and to troubleshoot problems
Understanding of IP Telephony and Voice Over IP solutions
Knowledge of methods for detecting and preventing intrusion of the network
Applies hardware and software release upgrades; recommends improved and most efficient hardware and software
Creates and maintains logical, physical and protocol maps, and backups all equipment configurations
Creates, maintains and updates network documentation standards and procedures
Server maintenance and troubleshooting. Including software security patches, operating system updates, performance tuning, log analysis, maintaining application updates and bug fixes
Assists in short and long term planning; includes developing strategic plans to leverage emerging technology to support future enterprise needs
The ? is a bullet in word, i was just wondering what else can i put in this? should i go into like some of the details of networking and server 2003 etc? ive never had an IT job before so this is lil bit difficult.
So far thats like 2 pages, i need 3 more, any suggestions are welcome. This also suppose to turn into a powerpoint presentation later, not that that really matters right now.
Comments
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rock360
Member Posts: 20 ■□□□□□□□□□
its due tommorow too!@ ......aww i dont know if i should put like technical type of stuff in this report but i dont really know what else to do???? maybe i should give an overview of the stuff you learn from your A+? that sounds kind of.....meh though. Networking stuff i could probably make that work though, and then server 03, i lost my oral presentation i did on server 03 last year though, sucks. -
Plantwiz
Mod Posts: 5,057 Mod
Not really the homework help place
Plantwiz
_____
"Grammar and spelling aren't everything, but this is a forum, not a chat room. You have plenty of time to spell out the word "you", and look just a little bit smarter." by Phaideaux
***I'll add you can Capitalize the word 'I' to show a little respect for yourself too.
'i' before 'e' except after 'c'.... weird? -
Sie
Member Posts: 1,195
As said not really homework club but heres a few pointers if you need to fill it out...
(These are based on the fact the target audience are not in the IT field which I can only assume from what you have written)
You never explain what tickets are? Bus tickets? Train tickets?rock360 wrote:.....a person or team that keeps track of tickets....
I know what they are but does Joe Public reading this knowrock360 wrote: Ability to troubleshoot and resolve end user issues
Configuring, installing and deploying computer equipment
Such as.....??rock360 wrote:...maintain the hardware and software that comprises the network....
again
Such as.....??rock360 wrote:...Directory services are applications that allow administrators to manage user access to resources among other things....
Not very descriptive.rock360 wrote:...They also have to backup everything that needs backing up such as file servers. There are very many different technologies they have to learn and must implement everything so it will work together....
Give examples and more details.
No intent to offend but it all seems a bit rushed and 'thrown together' without much explaination or examples. Add more of these and it will fill it out some more.
Hope this helps just dont bring me your algebra!!Foolproof systems don't take into account the ingenuity of fools -
rock360
Member Posts: 20 ■□□□□□□□□□
yea, i got it done, added some headings to it also, wasnt sure if i was suppose to use headings or not before i looked it up in my book.
I added a Hardware, Software, Technology section. Explained servers and server OS's a bit then added some networking stuff, NAT, and network devices. Bah i hate writing crap! this took me a lot longer than i thought it would:)