i have played with trac, bugzilla, otrs and eventum.
my finding is that :
you cant directly run trac on remote commercial web-hosting (except that one specialized on trac and bugzilla) - or anyone has tried that before?
current bugzilla 3.0.2 cant run smoothly with perl 5.8 (or i'm missing something here?)
so - the last is for eventum and otrs : run smooth - and well GUI design. any in depth experience using these two? i'm still having a hard time to build that customer backend integration since there is very little chat out there talk about this.
opinions welcome.
cheers