**CCVP FAQ** - Please read before posting.

mikej412

CCVP FAQ

Information about the Cisco Certified Voice Professional (CCVP) -- the required exams and prerequisites -- can be found on the Cisco website.
Cisco Career Certifications & Paths - CCVP

Following are some of the most common questions in our CCVP Forum.. If you have the same or similar questions, please read these topics first. If you cannot find the answer your are looking for, or want to know more, don't hesitate to post a reply to one of the following or start a new thread. In case of the latter, please use a clear descriptive title (i.e. more than just "I need help") so others can find answers in our forums more easily.

: What Books would you recommend for the CCVP?
CCVP Books
VOIP 4 beginners

For the Cisco CCVP Exams, the Cisco Press books are the best, and in most cases, the only books you can find for the exams.
Cisco Press CCVP Books

The official Cisco Course materials and/or Cisco Partner eLearning is an option for those with access.

The Cisco Documentation is another source for studying -- and one candidates for the Cisco Professional Level Certifications should become familiar with.

: What order should I take the CCVP exams?
CCVP Suggestions
Order in working towards CCVP
CCVP recommended training path

: Can I go straight from the CCNA to the CCVP without doing the CCNP?
Just Passed CCNA
Just got books. Looking for advice
What is required to be CCVP
CCVP vs CCNP
Experience
New to CCVP. Where to Start?

: I want to setup my own home CCVP lab. What should I buy and how do I set it up?
Doubt about CCVP equipments
Home CCVP Lab
CCVP topology
CallManager, IP Phone, Catalyst Switch, Voice-enabled Router
Lab equipment accumlation....almost there.
PSTN Simulator
CCVP Home Lab
ccvp lab again
MC3810-V3 Question
MC3810v for CCVP
God not another Home Lab question...
CVoice Lab
Finally getting lab equipment
Would this be useful in a voice lab?

The Equipment and IOS recommended for the Cisco Voice CCIE can be used as guide for CCVP equipment. Just remember that IPCC, CallManager Express and Unity are not major topics in the CCVP (if at all).
CCIE Voice Track Lab Equipment and IOS Version

Lab Configuration ideas can be found in the Cisco Solution Reference Network Design (SRND) documents.
IP Telephony Deployment Models
Figure 2-1 Single-Site Deployment Model
Figure 2-2 Multisite Deployment Model with Centralized Call Processing
Figure 2-4 Multisite Deployment Model with Distributed Call Processing

To purchase equipment try www.ebay.com


Suggested Cisco Documentation Links
Cisco IOS Feature Navigator

: Solution Reference Network Design (SRND)
Cisco Unified Communications SRND Based on Cisco Unified CallManager 4.x
Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 5.x
Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x

: Hardware Documentation Links
Voice Hardware Compatibility Matrix (Cisco 17/26/28/36/37/38xx, VG200, Cat 4500/4000, Cat 6xxx)
Overview of Cisco Network Modules for Cisco Access Routers
Cisco IP Communications Voice/Fax Network Modules
IP Communications Voice/Fax Network Module Datasheet
Overview of the Cisco MC3810 Series
Cisco VG200 Series Gateways Data Sheet
Understanding Support for Voice and Data on 2600/3600 Series Routers
Cisco 2600 Series Modular Access Routers
Cisco 3600 Series Multifunction Platforms (3620 and 3640/3640A) Data Sheet
Cisco 1760 Modular Access Router Data Sheet
Troubleshooting Unrecognized Voice Interface Cards on Cisco 1750, 1751, and 1760 Routers
Cisco 1760 - Installing and Upgrading Memory and Packet Voice Data Modules
Understanding Foreign Exchange Office (FXO) Voice Interface Cards
Understanding Foreign Exchange Station (FXS) Voice Interface Cards
Understanding E&M Voice Interface Cards
Understanding Direct Inward Dial (DID) Voice Interface Cards
Understanding NM-1V and NM-2V Voice Network Modules
Understanding High Density Voice Network Modules
Digital T1/E1 Packet Voice Trunk Network Module Data Sheet
Cisco Digital 1-port and 2-port T1 Multi-Flex Voice WICs
Understanding 1-Port and 2-Port E1 Multiflex Trunk Voice/WAN Interface Cards (VWICs)
Cisco 2nd Generation 1 and 2 Port T1E1 Multiflex Trunk Voice WAN Interface Cards
Understanding 1- or 2-Port ISDN PRI/Channelized T1 Network Module
Configuring the T1/E1 Digital Voice Port Adapter
Configuring Voice Ports for Voice over IP

Understanding the 1-Port T1 CSU/DSU WAN Interface Card (WIC-1DSU-T1)
NOTE: The T1 CSU/DSU WIC provides full or fractional T1 service. T1 CSU/DSU WIC does not do channelized T1 or ISDN Primary Rate Interface (PRI).

: 642-436 Cisco Voice over IP (CVOICE)
Use the 642-432 CVOICE and 642-453 GWGK Documentation Links

: 642-432 Cisco Voice over IP (CVOICE)
Internetworking Technology Handbook - Voice/Data Integration Technologies
Physical and Virtual Voice Interfaces Overview
Cisco IOS Voice, Video, and Fax Configuration Guide, Release 12.2
Cisco IOS Voice Command Reference
Voice Translation Rules
Dial Peer Configuration on Voice Gateway Routers
Mapping Outbound Calls to Unique FXS/FXO Ports on Analog Gateways
Configure IOS Catalyst Switches to Connect Cisco IP Phones Configuration Example
Understanding IP Telephony Protocols
Cisco IP Telephony Overview
Connecting Voice Interface Cards
Voice Interface Cards
Configuring Voice Ports
Configuring Dial Plans, Dial Peers, and Digit Manipulation
Dial Peer Overview
Voice over IP Overview
Voice Over IP - Per Call Bandwidth Consumption
Voice Network Signaling and Control

: 642-453 Implementing Cisco Voice Gateways and Gatekeepers (GWGK)
Cisco IOS H.323 Configuration Guide
Cisco IOS MGCP and Related Protocols Configuration Guide
Cisco IOS SIP Configuration Guide
Cisco Unified Survivable Remote Site Telephony Install and Upgrade Guides
Cisco Unified Survivable Remote Site Telephony (SRST): All Versions
Cisco Unified Survivable Remote Site Telephony Configuration Guides
Cisco Secure SRST Configuration Example
Cisco SRST and SIP SRST Command Reference (All Versions)
Trunk-Management Features
Cisco IOS ISDN Voice Configuration Guide
Configuring Transparent Common Channel Signaling
Caller ID
MLPP for Analog and BRI Endpoints on Cisco IOS Voice Gateways
SCCP Controlled Analog (FXS) Ports with Supplementary Features in Cisco IOS Gateways
Cisco IOS Fax and Modem Services over IP Application Guide
H.323 Gateway Dial-Peer Configuration for Cisco CallManager Server Redundancy
PIX/ASA 7.x: Enable VoIP (SIP, MGCP, H323, SCCP) Services Configuration Example

: 642-642 Quality of Service (QoS)
Cisco IOS Quality of Service
Internetworking Technology Handbook - Quality of Service (QoS)
Cisco IOS Quality of Service Solutions Configuration Guide, Release 12.4
Quality of Service for Voice
Catalyst 2950 Switch - Configuring QoS
Catalyst 2960 Switch - Configuring QoS
Catalyst 3550 Multilayer Switch - Configuring QoS
Catalyst 3560 Switch - Configuring QoS
Catalyst 2950 Series Switches Quality of Service (QoS) FAQ
Quality of Service on Catalyst 2900 XL and 3500 XL Series Switches Frequently Asked Questions
Cisco IOS Wide-Area Networking Configuration Guide, Release 12.4
Adaptive Frame Relay Traffic Shaping for Interface Congestion
Frame Relay Queueing and Fragmentation at the Interface
Frame Relay Voice-Adaptive Traffic Shaping and Fragmentation
MQC-Based Frame Relay Traffic Shaping
Automation for Quality of Service Deployments: Cisco AutoQoS
AutoQoS for Voice Over IP (VoIP)

: Cisco IP Telephony (CIPT)

Cisco CallManager Documentation Guide for Release 4.1(3)
Cisco CallManager Administration Guide, Release 4.1(3)
Cisco CallManager System Guide, Release 4.1(3)
Cisco CallManager Features and Services Guide, Release 4.1(3)
Cisco CallManager Security Guide, Release 4.1(3)
Cisco CallManager Serviceability Administration Guide, Release 4.1(3)
Cisco CallManager Serviceability System Guide, Release 4.1(3)
Troubleshooting Guide for Cisco CallManager, Release 4.1(3)

Cisco Unified CallManager Documentation Guide for Release 5.0(4)
Cisco Unified Communications Operating System Administration Guide, Release 5.0(4)
Cisco Unified CallManager Administration Guide, Release 5.0(4)
Cisco Unified CallManager System Guide, Release 5.0(4)
Cisco Unified CallManager Features and Services Guide, Release 5.0(4)
Cisco Unified CallManager Security Guide, Release 5.0(4)
Cisco Unified CallManager Bulk Administration Guide, Release 5.0(4)
Cisco Unified CallManager Serviceability Administration Guide, Release 5.0(4)
Cisco Unified CallManager Serviceability System Guide, Release 5.0(4)
Cisco Unified CallManager CDR Analysis and Reporting Administration Guide, Release 5.0(4)
Troubleshooting Guide for Cisco Unified CallManager, Release 5.0(4)

Cisco Unified Communications Manager Documentation Guide for Release 6.0(1)
Cisco Unified Communications Operating System Administration Guide
PDF - Cisco Unified Communications Manager Administration Guide, Release 6.0(1)
PDF - Cisco Unified Communications Manager System Guide, Release 6.0(1)
PDF - Cisco Unified Communications Manager Features and Services Guide, Release 6.0(1)
Cisco Unified Communications Manager Security Guide, Release 6.0(1)
Cisco Unified Communications Manager Bulk Administration Guide 6.0(1)
Cisco Unified Serviceability Administration Guide for Cisco Unified Communications Manager, Release 6.0(1)
Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager, Release 6.0(1)
Troubleshooting Guide for Cisco Unified Communications Manager

Cisco CallManager and Cisco IOS Interoperability Guide
A Typical U.S. Dial Plan for Cisco CallManager 3.x and 4.x
How to Configure MGCP with Digital PRI and Cisco CallManager
Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example
MGCP with Digital CAS and Cisco CallManager Configuration Example
CallManager and IOS Gateway DSP Farm Configuration Example
CallManager for Cisco Unity Express Configuration Example
How to Use Cisco CallManager to Configure a Catalyst WS-X6608-T1 Port as a T1 VoIP Gateway
Configuring a Catalyst WS-X6608 Port as DSP Resource for Transcoding and MTP Using Cisco CallManager 3.3(x) and 4.x
Hardware Conference Bridge Configuration and Use with CallManager and a Catalyst 6000/6500 WS-X6608 Port
Understanding Transcoding and Conference Bridging Using a Catalyst 6000 WS-X6608-T1/E1 Blade
Device Configuration with TAPS and BAT in Cisco CallManager Administration
Migrate Extension Numbers Between Phones using the Bulk Administration Tool
Time-of-Day Routing Configuration Example
SIP-TLS between IOS SIP Gateway and CallManager Configuration Example
H.323 Gateway Configuration Between CallManager Express and CallManager

: 642-426 Troubleshooting Cisco Unified Communications Systems (TUC)
Cisco IOS Voice Troubleshooting and Monitoring Guide
Set Up Cisco CallManager Traces for Cisco Technical Support
Troubleshooting Codec and Voice Card Complexity
Troubleshooting One Way Voice Issues
Troubleshooting QoS Choppy Voice Issues
Troubleshooting Voice Connection Trunks
Troubleshooting Router Interfaces and Modules Issues
Troubleshooting the DSP on NM-HDV for Cisco 2600/3600/VG200 Series Routers
Troubleshooting Echo Problems between IP Phones and IOS Gateways
Troubleshooting Hissing and Static
Understanding Jitter in Packet Voice Networks (Cisco IOS Platforms)
VoIP over PPP Links with Quality of Service (LLQ / IP RTP Priority, LFI, cRTP)
Using the show call active voice Command to Troubleshoot Voice Quality Issues
Voice Over IP - Per Call Bandwidth Consumption
Echo Troubleshooting with a Catalyst 6608 T1/E1 Blade

Interoperability Guides -- example of real life issues (don't need for exams )
Cisco Interoperability Portal Cisco Unified Communications Manager
Cisco Interoperability Portal Cisco Voice Gateways


Other Cisco Resources
Certification Exam Tutorial
Cisco Learning Connection - Voice and Unified Communications
Cisco on Cisco Technology Tutorials
Cisco Unified Communications System Documentation
Cisco Unified Communications IP Telephony Technical Information Site
Using the Technical Support and Documentation Website

Cisco Interactive Voice Network Configuration Examples
Call Admission Control Interactive Voice Network Configuration Example
Device Pools Interactive Voice Network Configuration Example
Media Resources Interactive Voice Network Configuration Example
MGCP IOS Gateway (RTP) Interactive Voice Network Configuration Example
MGCP IOS Gateway (San Jose) Interactive Voice Network Configuration Example
MGCP Unified CallManager Gateway (RTP) Interactive Voice Network Configuration Example
MGCP Unified CallManager Gateway (San Jose) Interactive Voice Network Configuration Example
Phone Configuration (RTP) Interactive Voice Network Configuration Example
Phone Configuration (San Jose) Interactive Voice Network Configuration Example
Quality of Service Interactive Voice Network Configuration Example
Regions Interactive Voice Network Configuration Example
SRST Voice Mail Interactive Voice Network Configuration Example
Unified CallManager Extension Mobility Interactive Voice Network Configuration Example
Unified CallManager Interactive Voice Network Configuration and Troubleshooting Case Study
Unified CallManager Voice Mail Interactive Voice Network Configuration Example
Unified SRST Interactive Voice Network Configuration Example
Unity Voice Mail Interactive Voice Network Configuration Example
Voice Dial Plan Interactive Voice Network Configuration Example
Voice Mail Interactive Voice Network Troubleshooting


NDA and Forum rules

If you have any more questions feel free to reply to this topic. Do not ask about or mention the topics of the SIM(s) or discuss any required steps for specific SIM(s). Everything related to the CCVP objectives that cover something that can be configured, implemented, verified, troubleshot, etc, is a possible topic for the CCVP exam. You need to know them all, not just the ones Cisco happens to have currently in their exams, or someone else got last week.

Ten9t6 wrote:

All,

First I want to say welcome to the Cisco section of TechExams. Let me know if you have any questions during your visit. We have some very knowledgeable members that are more than willing to help you out.

BUT...

We do have some rules. It is ok to talk about areas that are good to focus, (like the blueprint for the test) but it is not ok to state what questions or sims you had (To be more clear....do not say I had two on OSPF and one on Underwater Basket Weaving..Yes, I know that is not getting specifics...but you should not be mentioning these at all. It is not my NDA or TechExams NDA...it is what you signed w/ Cisco.) If you can't face the question or the sim, without a heads up, your not ready for the exam.

Again, welcome to the forum. Learn as much as you can. Help when you can help. And please watch what you post.

Thanks...
Ten9t6

mikej412 wrote:

Cisco Career Certifications and Confidentiality Agreement

The main guts of the Cisco NDA is "contents of the exam are confidential."

You agree that the contents of the exam are confidential and that the disclosure of that information could compromise the integrity of the Program and of Certifications. Cisco makes exams available to you solely to test your knowledge of the exam subject matter for which you seek Certification. You are expressly prohibited from disclosing, publishing, reproducing, or transmitting any exam and any related information including, without limitation, questions, answers, worksheets, computations, drawings, diagrams, length or number of exam segments or questions, or any communication, including oral communication regarding or related to the exam (known collectively as “Proprietary Information”), in whole or in part, in any form or by any means, oral or written, electronic or mechanical, for any purpose, without the prior express written permission of Cisco.

Cisco Candidate Conduct Policy

No candidate will take any action that will compromise the integrity or confidentiality of a Cisco Certification examination or otherwise compromise the integrity of the Cisco Certification program. Such actions include but are not limited to:
• Disseminating actual exam content via web postings, discussion groups, chat rooms, study guides, etc.

From Cisco Online Certification Support

As a matter of policy Cisco Systems, Inc. does not disclose the content of our certification exams. This includes exam pass marks, the exact number of questions on each exam, as well as the number of each type of question a candidate will see during their exam.

Other Useful VoIP Links
Asterisk