Errors with Call Manager Express - Help!

Crunchyhippo

I'm exploring CME and I'm getting some errors that I'm not supposed to be getting. For example, I set up four ephone-dn extensions previously, and they show up in Extensions, but for now I'm only actually using two IP phones. For this particular exercise, I click Configure --> Phones, and then when I click a MAC address, I don't get the popup of information; I get a popup saying "Loading information - please Wait." And I wait and wait, but nothing ever happens. Between these two errors, I can't get my labs done. Can anyone assist? This is very time-critical. Thanks!

(Btw, Google, surprisingly, has been no help at all with this).

mikej412

IT would help to know what version and platform you're on and if you used the Quick Configuration Tool to do your initial CME setup. What setup steps have you already performed? What lab or reference are you using?

Have you saved your configuration and reloaded the router to clear out any left over mis-configurations?

Is this something you're doing on your own, or is it part of your class. Is CME now part of the CCVP?

If you're having an issue with the GUI interface, you can fall back to the CLI using the Cisco Unified Communications Manager Express System Administrator Guide.

For Cisco Unified CME 3.0 and later, not required to register phones before configuring the phone because Cisco Unified CME can detect MAC addresses and automatically populate phone configurations with the MAC addresses and phone types for individual phones.