downloading on a t1 connection

gaby_978

hey guys. dont know if this is the right place to post but here it goes.


I've been working a trouble ticket here at work (isp provider). Well the t1 is up/up and passing traffic fine. No errors, no drops, no bounces. Everything seems to work fine. Customer is complaining that when he tries to download a file it slows down the whole network. While i was working wiht the cust over the phone i saw the load on the serial to be around 25/255 and as soon as he started downloading a file I saw the link almost maxed out.

I explain to the cust that this is happening because the serial is trying to use as much bandwidth as it can to download the file therefore the utilization is going up. Cust said this wasnt the case before and he doesn't understand why this is happening now.

Anyway the ticket is amolst in the process of beign escalated becasue of duration.

Can someone please give a clear explanation of why this is happening?

Thank you

Kalabin

lildeezul wrote:

Whats the normal download speed of a T-1 internet connection

1.544Mbps during most optimal condition's. Most company's purchase a T-1 connection for Voice, then split the channel's up depending on their need's. As an example 16 channel's for external voice line's, then use the 8 remaining channel's for a 512Kbps internet connection.

It used to be a great internet technology, but time's have changed and getting a simple Cable Modem or xDSL connection perform's better for straight internet usage.