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Cisco 7940 locked

nagen

Hi,
I bought a used cisco 7940 (sccp) and tried to reset to default settings, but some thing went wrong! all the keys are locked! no response by pressing any key and stuck at Ethernet cable disconnected message. Any solution to make thing work?
thanks

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Comments

Luckycharms

you tried to unlock with **#??? and it wouldn't unlock?

nagen

Luckycharms wrote:

you tried to unlock with **#??? and it wouldn't unlock?

Thanks for response,
I tried this but didn't work. I hold # key while reboot and pressed the sequence of 123456789*0# to reset, it says reset intiated press 1 to save config and 2 for erase, I did erase but after that again all the keys get locked and message ethernet cable dissconnected.
same screen,no further progress!

mikej412

nagen wrote:

I did erase but after that again all the keys get locked and message ethernet cable dissconnected.

How long did you wait? Is there an Ethernet cable connected?

If you just unplug the phone, and then plug it back in and leave it alone -- what does it do then?

Hitting the settings key a couple of times doesn't do anything?

nagen

Thanks for reply,
Ethernet cable is connected, it configures the vlan, after that it gets stuck forever at configuring IP message. I did on and off several times, I am wondering why all the keys are locked !! no access to configuration menus on the phone.

mikej412

Your "stuck at Config IP state" sounds like a firmware issue -- any idea what version your phones are running?

Did you have a DHCP server running and available to the phone when you did the original reset?

nagen

Appreciate your reply,
Here is the out put for CDP neighbor detail

Device ID: SEP0009B7F9C8EA
Entry address(es):
Platform: Cisco IP Phone 7940, Capabilities: Host
Interface: FastEthernet0/2, Port ID (outgoing port): Port 1
Holdtime : 157 sec
Version :
P00307020400
advertisement version: 2
Duplex: full
Power drawn: 6.300 Watts
Management address(es):

DHCP server is running, other hosts are getting their addresses successfully but this IP phone is still stuck at Configuring IP address!

nagen

Hi,
I am trying to register this phone with cme.
here is some out put.

some error message which I see on phone screen.
File not found SEP macaddress
opening 192.168.0.1
Configuring CM List

TFTP: Looking for CTLSEP0009B7F9C8EA.tlv
TFTP: Looking for SEP0009B7F9C8EA.cnf.xml
TFTP: Looking for XMLDefault.cnf.xml
TFTP: Opened system:/its/XMLDefault.cnf.xml, fd 0, size 1129 for process 177
TFTP: Finished system:/its/XMLDefault.cnf.xml, time 00:00:00 for process 177

R3_3725#sh telephony-service tftp-bindings
tftp-server system:/its/SEPDEFAULT.cnf
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/XMLDefault.cnf.xml alias XMLDefault.cnf.xml
tftp-server system:/its/ATADefault.cnf.xml
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml

System CompactFlash directory:
File Length Name/status
1 24945384 c3725-ipvoice-mz.123-14.T7.bin
2 129396 P00307010200.bin
3 129800 P00307010200.sbn
4 679216 P00307010200.sb2
5 461 P00307010200.loads
[25884580 bytes used, 6031448 available, 31916028 total]
31168K bytes of ATA System CompactFlash (Read/Write)

R3_3725#sh run
memory-size iomem 10

no ip dhcp use vrf connected
!
ip dhcp pool mypool
network 192.168.0.0 255.255.255.0
option 150 ip 192.168.0.1

no ip domain lookup
no ftp-server write-enable

interface FastEthernet0/0
ip address 192.168.0.1 255.255.255.0
duplex auto
speed auto
!
tftp-server flash:P00307010200.bin
tftp-server flash:P00307010200.loads
tftp-server flash:P00307010200.sbn
tftp-server flash:P00307010200.sb2

telephony-service
load 7960-7940 P00307010200
ip source-address 192.168.0.1 port 2000
create cnf-files version-stamp Jan 01 2002 00:00:00
max-conferences 8 gain -6

Device ID: SEP0009B7F9C8EA
Entry address(es):
Platform: Cisco IP Phone 7940, Capabilities: Host
Interface: FastEthernet0/2, Port ID (outgoing port): Port 1
Holdtime : 145 sec

Version :
P00307010200

advertisement version: 2
Duplex: full
Power drawn: 6.300 Watts
Management address(es)