ITIL General Overview

I would like to share this information that has been gathered by various individuals in my company. I am sharing this information so others who want to pursue the ITIL certification would benefit from it and also learn its importance as a needed skill in IT management. Some of the information might be outdated but still useful. Most of the information is based on my studies for ITIL version 2. I'm sure I will be updating this as soon as I start studying for ITIL version 3.

Good luck everyone!!!

ITIL General Information
http://www.ogc.gov.uk/index.asp?id=2261
ITGI - http://www.itgi.org/
ITIL & ITSM Directory - http://www.itil-itsm-world.com/
ITIL & SM - http://www.itil-service-management-shop.com/
ITIL.org - http://www.itil.org/itil_e/index_e.html
ITSM Watch - http://itsmwatch.com/
ITSM - http://www.itsm.info/
ITSMF - USA - http://www.itsmf.net/
ITSMI - http://www.itsmi.com/
C O P C - http://www.copc.com/
Captive Insurance - http://www.captive.com/
Cause Mapping - http://causemapping.com/
Configuresoft - http://www.configuresoft.com/
Construx - http://www.construx.com/
DCML Data Center Markup Language - http://www.dcml.org/
Depart of Trade & Industry - http://www.dti.gov.uk/
Distributed Management Task Force - http://www.dmtf.org/
DTI Quality - http://www.dti.gov.uk/quality/
Holocentric - http://www.holocentric.com/
ILGRA Risk Assessment - http://www.hse.gov.uk/aboutus/meetings/ilgra/index.htm
ISACA - http://www.isaca.org/template.cfm?section=about_isaca
ISO - http://www.iso.org/iso/en/ISOOnline.openerpage
ManageOne - http://www.manageone.com/
META Group - http://www.metagroup.com/cgi-bin/inetcgi/jsp/home.do
National Institute of Standards and Technology - http://www.nist.gov/
OGC ITIL - http://www.ogc.gov.uk/index.asp?id=2261
Ops Guides - http://www.microsoft.com/technet/itsolutions/techguide/msm/default.mspx
Outlook Exchange SLA - http://www.outlookexchange.com/articles/stevebryant/bryant_c5p1.asp
PRINCE2 - http://www.prince2.org.uk/web/site/home/home.asp
Pultorak - http://pultorak.com/index.htm
Root Cause Analysis - http://rootcause.com/
SLA World - http://www.sla-world.com/
Socitm Public - http://www.socitm.gov.uk/Public/default.htm
TSO - http://www.tso.co.uk/
http://www.nextslm.org/itilintro.html
http://www.gartner.com
http://www.itsmf.com

ITIL Tools
http://www.peregrine.com/solutions/business-issues/itil.aspx
ITIL Apollo 13 simulation - http://www.apollo13game.com/
Fox IT - http://www.foxit.net/asp/Frames_Set.asp?go2=home
Help Desk Institute - http://www.thinkhdi.com/
ITIL Tooling Page - http://tools.itsmportal.net/
http://www.bmc.com/BMC/Common/Templates/hou_generic_tab/0,,19052_34829609,00.html?c=itil&n=redirect_url_07_05&t=ad
http://www.newscale.com

ITIL Training / Certification
Pink Elephant - http://www.pinkelephant.com/
ITIL Exams - http://www.itilexams.com/
Exin Exams for ITIL - http://www.exin-exams.com/
http://www.foundation-exam.com/
http://www.itil-intel.com
http://www.knowledgedynamics.com

ITIL Articles
www.networkworld.com/news/2002/0930itil.html
http://search.networkworld.com/query.html?qt=ITIL&
www.networkworld.com/news/2002/0930itil.html
www.networkworld.com/news/2004/083004itil.html
www.networkworld.com/news/2004/083004itil.html
www.cmp.com/press
www.public-cio.com/story.php?id=2005.01.31-92923
www.computerworld.com/managementtopics/management/story/0,10801,90797,00.html
http://search.cxo.com/cio/query.html?col=cio&qt=+ITIL
http://www.cio.com/archive/090105/itil_frameworks_sidebar_one.html

ITIL / MOF
MOF Overview - http://www.microsoft.com/business/services/mcsmof.asp
MOF Self-Assessl - http://www.microsoft.com/solutions/msm/evaluation/MOFTool.asp#
MS SAM - http://www.microsoft.com/resources/sam/default.mspx
ITIL MOF - http://www.itilsurvival.com/ITILMOF.html
Improve Platform Manageability - http://www.microsoft.com/windowsserversystem/overview/benefits/manageability/default.mspx
SMF Guides - http://www.microsoft.com/technet/itsolutions/cits/mo/smf/default.mspx
SMF Ops Guide Series - http://www.microsoft.com/technet/treeview/default.asp?url=/TechNet/prodtechnol/windows2000serv/maintain/opsguide/chgmgtog.asp
http://www.microsoft.com/technet/itsolutions/cits/mo/mof/mofpm.mspx

ITIL Books
http://www.thinkhdi.com/estore/viewByEStoreProductID.aspx?EStoreProductID=215
http://www.amazon.com/gp/search/ref=br_ss_hs/104-2955229-4185548?platform=gurupa&url=index%3Dblended&keywords=Implementing+Service+and+Support+Management+Processes%3A+A+Practical+Guide
http://www.amazon.com/gp/offer-listing/9077212434/ref=dp_olp_2/104-2955229-4185548?%5Fencoding=UTF8
ITSM Books - http://www.itsmbooks.com/

PodCasting ITIL
http://www.networkworld.com/research/2005/0404radio.html
http://www.cio.com/podcasts/idg.html
http://www.cio.com/podcasts/
http://www.networkworld.com/podcasts/radio.xml
http://www.audible.com
http://www.itunes.com/
http://www3.ca.com/podcasts/

Maturity Assements Resources
Capability Maturity Model - http://www.sei.cmu.edu/cmm/cmm.html
American Strategic Management Institute - http://www.managementweb.org/
balanced scorecard collaborative - http://www.bscol.com/
Balanced Scorecard - http://www.rocketsoftware.com/portfolio/epm/balancedscorecard.htm
BS15000 - http://www.bs15000certification.com/
Big Brother System - http://www.quest.com/bigbrother/
Empresa SofHar Assessment - http://www.sofhar.com.br/empresa/msf_english.asp
COBRA - Security Risk Assessment, Security Risk Analysis and ISO 17799 - BS7799 - http://www.riskworld.net/

Who's Blogging ITIL
http://blog.sun.com/roller/page/jclingan
http://blogs.sun.com/roller/page/shez?entry=what_is_best_practice
http://www.networkcomputing.com/TechSearch/Archive.jhtml?queryText=ITIL&sortSpec=score+desc&site_id=Network+Computing&personality=blog
http://blogs.sun.com/roller/page/dcb?entry=cio_longevity_and_it_execution
http://blogs.technet.com/search/SearchResults.aspx?q=ITIL&o=Relevance
http://blogs.sun.com/roller/page/dmular_itil?entry=coaching_part_of_the_vision
http://onesearch.sun.com/search/blog/index.jsp?qt=ITIL&col=blog&charset=utf-8
http://blogs.sun.com/roller/page/karenaangell?entry=itsmf_usa_conference_in_chicago
http://www.bloglines.com/preview?siteid=3628778
History of ITSM and ITIL - http://forums.datamation.com/showthread.php?t=32&page=1&pp=15

ITIL White Papers
http://www.networkcomputing.com/TechSearch/Archive.jhtml?queryText=ITIL&sortSpec=score+desc&site_id=Network+Computing&personality=kswhitepapers
http://www.google.com/search?q=ITIL&Overview=1&sa=Search&as_filetype=doc
http://whitepapers.businessweek.com/rlist/term/ITIL.html
http://whitepapers.tmcnet.com/rlist/term/ITIL.html
http://www.itpapers.com/IT+MANAGEMENT/User+Satisfaction/ITIL/
http://whitepapers.zdnet.com/abstract.aspx?docid=94738&promo=200111
http://www.dream-catchers-inc.com/White%20Papers/Whitepapers.htm
http://www.proactivenet.com/company/whitepapers.asp
http://whitepaper.tpj.com/cmptpj/search/browse/55093/55093.jsp
http://wp.bitpipe.com/resource/org_1000733242_857/Doc_13_ss_dhl_In-Network.pdf?site_cd=bp
http://www3.ca.com/Files/SupportingPieces/adoption_itil_large_enterprises.pdf
http://event.on24.com/event/15655/1/documents/slidepdf/ca_04_19_06_presentation_v1.pdf

ITIL Conferences
http://www.itsmfusa.org
http://www.pinkelephant.com
http://www.thinkhdi.com
http://www.peregrine.com
http://www.iqpc.com

WebCasthttp://www.informationweek.com/events/

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Comments

royal

This post has sticky written all over it. Excellent post!

nel

Thanks for sharing that info....looks like there's some good stuff here.

supercooldude

Excellent post. Should be sticky!

dynamik

I'll cast a sticky vote as well. Great post!

For anyone interested in a personal ITIL experience, be sure to check out eMeS's responses in his pass post here as well: http://techexams.net/forums/viewtopic.php?t=33599

7255carl

dynamik wrote:

I'll cast a sticky vote as well. Great post!

For anyone interested in a personal ITIL experience, be sure to check out eMeS's responses in his pass post here as well: http://techexams.net/forums/viewtopic.php?t=33599

hetty

+1 For A Sticky

robertguess

Awesome POST thank you for all the links I desperately wanted this information.

Claire Agutter

Another useful site is www.freeitiltraining.com. It provides you with a detailed overview of the latest version of ITIL, aligned to a case study. There is also an 80 page download report you can keep.

(disclosure: it's my organisation that launched it, but we hope it will be useful for everyone)

Claire

pakgeek

Claire,

Thanks for sharing the website, and this will be a great resource.

Abdul
http://www.linkedin.com/in/awkazi

puneetarora78

Hi
I am a new joiner to this forum ..i have 9+ years of IT experience and recently got PMP certified
I want to add ITIL also to my kitty .Could someone please refer me to the best book for ITIL foundation certificate which can be easily downloadable from net ..i prefer in traditional learning so would like to take a printout of that PDF and would study it for 2-3 days

Liz Gallacher

Another book to be added to this thread is the Itil Foundation Exam Study Guide written by myself (Liz Gallacher) and Helen Morris. It covers the complete current syllabus, and contains many extra practice questions. Available from Amazon

Claire Agutter

I've just written an article in conjunction with the ITIL owners, AXELOS, that answers some common training questions. I hope it's helpful.

https://www.axelos.com/news/blogs/july-2015/top-questions-in-itil-training

Claire

ItsmHarun

Superb! Information and Thanks for sharing all the links.