Move to job with smaller company, but more money?

Hi
I work in 1st/2nd line support for a company of 300. They are desperately short of support staff, but no plans to hire any. I am constantly under extreme pressure, and there seems to be no IT plan going forward, they are just concerned with getting through today intact.
I don't think the IT dept is doing very well at the moment compared to a few years ago.
I have a chance (passed first interview stage) of a job paying 20% more, also 1st and 2nd line support.. I think they really like me, I got on well with the infrastructure manager in the interview, we have similar hobbies and interests.
Thing is, they have a smaller userbase (about 125 people). Am I "downgrading" my experience if I move from supporting 300 people to supporting 125?
What do you think?
cheers, I'm really torn here.
Steve
I work in 1st/2nd line support for a company of 300. They are desperately short of support staff, but no plans to hire any. I am constantly under extreme pressure, and there seems to be no IT plan going forward, they are just concerned with getting through today intact.
I don't think the IT dept is doing very well at the moment compared to a few years ago.
I have a chance (passed first interview stage) of a job paying 20% more, also 1st and 2nd line support.. I think they really like me, I got on well with the infrastructure manager in the interview, we have similar hobbies and interests.
Thing is, they have a smaller userbase (about 125 people). Am I "downgrading" my experience if I move from supporting 300 people to supporting 125?
What do you think?
cheers, I'm really torn here.
Steve
Comments
Good luck.
You may learn something!
Not only this but you can grow with the company and it can lead to higher positions.
Plus, with a smaller company, you might be required to support more stuff.
Recent: 11/2019 - RHCSA (RHEL 7); 2/2019 - Updated VCP to 6.5 (just a few days before VMware discontinued the re-cert policy...)
Working on: RHCE/Ansible
Future: Probably continued Red Hat Immersion, Possibly VCAP Design, or maybe a completely different path. Depends on job demands...
Also depending on the users needs more time to study.
In terms of your experience gained, I think it would depend on many other factors like the type of business, the level of user expertise, business volumes, the organization's apetite for lasting fixes to problems vs. the attitude of your current employer ("getting through today"), and the organization's overall approach to technology (early adopter, etc..).
If you could support 300 people that generate $5 million in sales per year, or 125 people that generate $50 million in sales per year, which would you choose? Although you didn't provide that type of information, in my mind, the business result that you are enabling through your work is what matters in terms of your experience gained.
MS