"The page cannot be displayed"

KGhaleon

I have users in a corporate environment who are trying to access a website that requires you to log in with special credentials. They log in just fine, but a select few users are getting page not found errors. I checked the IE settings, had them turn off the windows firewall, had them update java(the page requires it), etc.

I don't know what else to do. It's a problem on the client-side. Any suggestions on things to check?

There's an oracle(peoplesoft enterprise) logo in the bottom right-hand corner, so I plan to check what version of Oracle they are using. I don't know if it utilizes Oracle on their machine or not.

Mishra

Well of course I don't know what happens after the users login. Sometimes they are redirected, they could be redirected to another server.

But I would check to make sure they can telnet through port 80 to the website and issue a GET command.

I would also make the user go to another computer and see if they can access it there.

BeaverC32

First things I would look at are proxy settings within the browser -- look at the config for a client that can access the site and compare with a client that can't.

Edit: I think I misread your question/problem -- is the page not found given AFTER they enter their credentials, or at the initial login page?

Anyway, perform the basic browser troubleshooting steps (clear cache/cookies, check proxy, check whether https/SSL is enabled, try different browser etc).

dubbs112

I have had similar problems recently and it ended up being a difference in java versions.

darkerosxx

If it's an internal site, you also might want to ensure that the website doesn't have an access list set up.

ladiesman217

have you tried to repair the winsock? try and download a winsock repair tool...i've used it before. just search google.

blargoe

Have you contacted the owner of the website regarding client requirements to use their web application? Is it internal or external?

Java sounds like a possible culprit.

KGhaleon

I had them update java, turned off firewall, checked proxy and other IE settings, etc

I will probably have to call the people in charge of the website. >_> meh