Let me know your duties as System Admin/Engineer.
I took a new job about a month ago... My job discription is as follows.. I find my self doing more engineer work day to day. I have had to fix only 2 things so far and I basically am waiting for more projects to arise. I spend most of my time using vbs scripts and visio to look for design flaws and ways to improve the current infastructure. To put it blatently... I am BORED. I was recently promoted and I am currently below the Vice President of Operations..
I have worked for medium and small businesses in the past. This is my first company that I would consider Enterprise. They are globally known and have 10 datacenters. Most contracts are 5 million or more.
Below is my job description.
ESSENTIAL DUTIES & RESPONSIBILITIES
o Manage all servers supporting "company name" customer base.
o Manage servers in an Active Directory environment, ensuring that each server and supported applications approaches 100% uptime.
o Troubleshoots problems with web services, mail services, file and print services, and overall aspects of an Applications Service Provider (ASP) solution.
o Provide Tier I and II support for open customer trouble tickets, coordinating with Help Desk personnel and customers when necessary.
o Maintains a broad knowledge of operating systems, programming languages and hardware.
o Monitor system logs and activity on all servers and devices.
o May lead or guide the work of other staff engaged in similar functions.
o Plan, coordinate, and execute releases of software updates.
o Completing scheduled support/service calls and projects.
o Providing network and advanced product support both in-house and potentially on customer sites.
o Installation and configuration of new systems and the maintenance and troubleshooting of existing systems.
o Maintaining files on installed networked and advanced systems to assist with future modifications or additions to the systems.
o Utilizing all resources both internal and external to resolve an open support issue in a timely manner.
o Treating the clients with the highest level of professionalism.
o Attending all network and or service support meetings.
o Provide support on the high-end networking solutions and research solutions and problems to assist the entire networking department to provide superior service to the customer.
o Continue training and education on new technologies relating to network systems and the specialization chosen.
o After hours and weekend work is required during planned installation and maintenance windows
QUALIFICATIONS
o Minimum of an associate degree in Computer Science or equivalent training and experience can be substituted.
o Minimum of four years experience in systems administration and networking.
o Must have completed Microsoft Certified Systems Engineer (MCSE) training and tests successfully or be working towards completion.
o Certification in one or more of the following areas of expertise or progress towards achieving certification: VMWare, Microsoft SharePoint, Citrix, Oracle, SQL, Web Development.
o Good understanding of installing and trouble shooting personal computer based applications in a network environment.
o Good understanding of basic networking principles.
o Knowledge of TCP/IP stacks and their functionality.
o Advanced knowledge and troubleshooting of Windows Server and Linux (RedHat).
o Advanced knowledge of Internet Information Services 5.x and 6.0.
o Knowledge and troubleshooting of Microsoft Exchange 2003.
o Working knowledge of web application security, understanding of vulnerabilities and countermeasures.
o Good understanding of Microsoft Server and Client applications, to include: WSUS, SMS, Active Directory (AD), DNS, file, print, and SharePoint.
o Working knowledge of server management and monitoring software (OpManager, NetCool, etc.).
o Good understanding of server virtualization, namely VMWare and the ESX application.
o Good understanding of a Citrix environment and applications.
o Working knowledge of Deltek server applications.
o Working knowledge of Oracle and SQL database management and troubleshooting.
o Knowledge of website creation and management, including its underlying applications.
o Working knowledge of data backup methodologies, specifically using CommVault software.
o Strong communication skills both face to face and telephone.
o Strong time management, organizational, and documentation skills.
o Ability and desire to learn new skills quickly.
o Effectively communicate issues and resolutions to all levels of the organization.
o Ability to maintain confidentiality with sensitive customer and internal information.
o Strong commitment to the customer, the overall customer service organization and other members of the team.
o Professional, dependable attitude that is oriented towards customers and a cooperative and positive spirit in working with other team members.
o Must be physically capable of lifting computers, monitors, printers, and related supplies.
