A Day in the Life of...

Jaqmar2001

Could anyone describe to us - A Day in the Life of....

1) MCDST



Martin.

Tech109

First, you wake up feeling great about yourself for having such an elite certification. Then you get to work fixing computers and dealing with users.

nel

Jaqmar2001 wrote:

Could anyone describe to us - A Day in the Life of....

1) MCDST



Martin.

Its like being jerry springer - when the sh*t hits the fan the abuse comes hurling your way

ally_uk

I'm not MCDST qualified but spent 2 years working 1st line on a helpdeask

The problems I encountered were.

* User's forgetting login credentials
* User's not being able to access shares or files
* Network connectivity issues, which could be anything from I.P address conflicts, Cable failure, Network Card failure, TCP/IP Settings, Or in severe cases Server / router failure.
* Alot of customizing the desktop to suit user needs.
* Software Installation and Matienance, Upgrades
* Hardware, diagnosing and repairing issues, Rolling out new system Builds, maintaining system integrity i.e ensuring good performance by removing junk, spyware removal etc,
* Printer troubleshooting, print queue issues, access permissions, print jobs cramming up print queues, Toner replacement, Print server failure.
* Migrating User data to new machines
* Minor Active directory work such as password resets, group management
* Auditing Software, Keeping track of installed liscenses.
* Alot of support on Microsoft packages such as Office, Outlook,
* Patching in new users onto the network if required
* Provide remote assistance when required and troubleshoot issues remotley

Those are just a few of the tasks I did

manny355

I second Ally

Keep in mind that every organization is different...for instance

I do more work with active directory
I also travel to other locations besides remote assistance
but generally what Ally has listed in about right on the money.

brad-

ally_uk wrote: »

* Alot of customizing the desktop to suit user needs.

"Could you program my excel to be right here where I can see it?"

ally_uk

Yeah haha help desk was alot of fun, That's why i'm putting my cv out trying to get back into the support side of I.T. My currently job well let's put it this way I refurbish old computers and install operating systems not exactly a challenge been doing this for two years and I cannot begin to stress how desperate I am to get back into real I.T.

Ideal job for me would a support based job where the company invests in it's employers and provides them with training opportunities.

Help desk though I enjoyed I went in my first I.T with no experience just experience I gained from fixing computers in my spare time at home.

A quality that you really need to have is alot of patience good listening skills and the ability to show empathy towards the end user. Even if your head your thinking at the time " Ohgod not this idiot again he always rings up with stupid request"

The good thing though about working on a helpdesk no day is the same, and you pick up knowledge and you find that your skills and ability increase dramatically as you tinker and fix and resolve issues. It's always fun to pick the network admin's brain and learn some tips lol