Two Contract-to-Hire jobs

I was called recently for two contract-to-hire jobs for technical support... one was for a cable company and one was for an isp.

One required 4 week training program mon-fri and the other required a 6 week training program mon-fri... I have school mon and wed so I had to turn down both...

But my question is... are they hiring monkeys? Why such long training programs? It is upwards of about 160+ hours of training...

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Comments

Ricka182

If it's contract to hire, it probably means they want to be able to screen the hires, and if they don't work out, it's easier to say you're contract is up, go home. As for the extensive training, that could be a good chance to showcase you're skills and technical understanding. If you can't make it through that, they'll save money by not having to pay you any vacation, benefits, severance, or anything else a regular employee would have......

undomiel

When I got hired onto the Dell contract it was also a contract-to-hire with a 6 week training program. At another job they had a 2 week training program for an ISP plus a 2 week transition program. Not all of that time is spent off the phones. With Dell we spent a lot of time just ripping apart the various systems and putting them back together. They also make sure that you are up to speed on your troubleshooting. Also half the time is spent learning their various ticket management systems and such. Except for the ISP where they really were hiring monkeys (thankfully I left that job swiftly) the training time was actually necessary. Sure for myself I could have had all of that down in just a few weeks. But not everybody learns at the same speed so you have to slow down a bit to make sure everybody's with you. Not everyone's a genius but just because they aren't a genius doesn't mean by default they're an idiot. There really is a lot to learn there, though of course you learn it the best by being on the phones. It also gives the company time to weed out those who just can't cut it.

motogpman

You haven't stated your experience, but judging by your cert's ( this is not a slam on your abilities), ANY training is a benefit. Obviously, finish your schooling, but most jobs are going to train you when hired on, as already stated, to weed people out and to make sure that you have some kind of concept so that you don't look incompetent while interracting with clients or each other.

Another way to think about it, you don't get paid to go to school, but you would get paid to get training that could give you experience. Everyone has to start as a "monkey" in order to become an Ape!