Resume Critque Please!

newguy2008

Hi all TE members,

I am a recent graduate and are looking for jobs. Two weeks now, and only about 4 call backs out of 10 applications that I sent. I think/believe there is a problem with my resume. Can someone critque my resume and tell me what I need to fix? or should I hire a professional resume writer?

First last name
Address
(xxx) 123-4567
someone@yahoo.com

OBJECTIVE
To obtain a position as help desk representative or an entry level position in networking administration.

EDUCATION
Community College
Degree: Associate Degree in LANS with Network Administration

CERTIFICATIONS
CompTia A+ Certified
CompTia Network+ Certified

SKILLS/QUALIFICATION
• Good customer service and communication skills
• Ability to install, configure, and troubleshoot PC Hardware, and most Windows OS (2000/XP/Vista/Server2003)
• Basic understanding of network protocols TCP/IP, RIP, OSPF, BGP
• Basic knowledge with Cisco hubs, switches, bridges, routers, and wireless routers
• Basic knowledge of Linux and Linux related software such as Apache, Bind, Sendmail, and VMWare
•
EXPERIENCE
ABC Company March 2008 – August 2008
Technical Support Representative
• Provide computer support and DSL internet connectivity by telephone, e-mail, chat and remote utilities
• Provide support for Windows and Macintosh based operating systems
• Provide email support (MS Office, Outlook Express, Eudora, Thunderbird)
• Provide web browser support (Internet Explorer, Netscape, Firefox)
• Provide software support such as installation, upgrade, removal, and trouble-shooting
• Provide security support (Virus and spyware detection and removal)
• Escalate ticket to the appropriate department using JWALK, and CDPI

Community College
Labs Feb 2006 – March 2008
• 60 lab hours install, configure, and troubleshooting Windows 2000/ME/XP/2003
• Non-paid volunteer assisting professor in setting up a small local area networking using Windows Server 2003

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Comments

dynamik

Objective statements are funny. I think this forum is split on whether they're useful or not. They always basically amount to, "I want a job."

I just glanced at it, but it seems good overall. What sort of call-back percentage were you expecting? 40% actually seems high to me.

TechBoy22

Hey, if you go into the IT job section of the forum you will see a post regarding resumes. The first thing you might want to change is your Objective. You should put a summary instead and sum up your experiences and so on. Maybe try putting your subjects in BOLD along with your work history company names. And last but not least, maybe type up a cover letter with some sort of introduction to yourself. Some companies like to see that. Otherwise your resume looks pretty good. I think it's very informative. Good luck on your search!

bashtie

i am not sure about it, but i would leave out Basic knowledge with Cisco hubs ... i mean the hubs,i work with cisco components for kinda 6 years, and i dont think i ve ever touched a cisco hub ^^

wat08

Stick to past tense.

"Provided software support..."

"Demonstrated ability to..."

Mishra

I think the main goal is you are going to have to tailor your resume to each job your apply for.

Don't leave the fact you know what OSPF and RIP is if they aren't asking for any kind of routing experience. Take it out.

But if they have (Windows XP experience) in their job posting you are going to have to put that into your resume. (not just support for Windows).

Your resume is a little dry but doing what I said above will probably make it longer and more attractive to the employer you are submitting your resume to.

Gundamtdk

There's no meat in your resume.

Since you came out of school what did you do there?

Starting out with each sentence with "Provide" is repetitive.

You need more creative writing.

kriscamaro68

Well it looks like they may have a hard time taking your seriously with your phone number that you have there. Plus how are they suppose to call you. I would work on that first then go from there. On a serious note though I would change your objective to something like: To find a company that I will be able to put my skills to the test in and grow with that company or something like that. Let them know you want to stick around they like that. Also for education put down that you got your associates in Network administration h.r. people dont know what LANS are and I havent ever heard of LANS being in the title of a degree but I could be wrong. Also I put the logos of the certs that I have obtained on my resume just to make it look better and catch there attention.