help desk or product support

Phliplip112

So today I got a call from a recruiting agency named Comsys, they offered me a chance to see if i qualify for a help desk position supporting their piece of accounting software.

At first i was like yay! but then after i got off the phone i started thinking that if this type of "help desk" really would count towards anything IT related. I ruined my happy moment because In my mind help desk = support for things like windows XP/2000 and hardware related stuff. As i replayed what the guy said in my head it sounded like it was specifically for a certain piece of accounting software. To me the way he put it the job title should be Product support specialist.

so i guess my specific question is can help desk thats seems like product support beneficial for IT people

If it matters the company is Sage software inc.

If this post doesn't make sense i'm sorry, i just got done taking midterms today so my brain is exhausted

Slowhand

It makes perfect sense, don't worry. Supporting a particular product isn't a black mark on your resume, but it might get you on the road of doing that kind of support for a while. Still, it is an IT job, it's bound to help you out, and you can definitely learn a whole lot from the job. My advice is to take it, see if you like it, and continue your certifications and studies while you keep your eyes open for something you think might be more to your liking.

laidbackfreak

i started off doing software support (accounting software, im part qualified accountant) but it was a foot in the door as others have said.... you will also draw on your pc knowledge in other areas as it may not always be a problem with the software

i moved on from helpdesk to consultancy then jumped sideways to server\desltop administration\support..... and then gradually up the netowrking path....

if your not in a job already its a good move unless something else offers itself.....

BradleyHU

i'm doin technical support right now for a software product...its just a way to get your foot in the door...

Phliplip112

well, we will see what happens tomorrow, i have to go take the two test. 1 of the test is accounting, which i don't know much about.

m.j.boylin

good luck mate, revise hard

MCPWannabe

Philip, I just wanted to say congratulations on being offered a job. It seems that changing your resume did the trick.

Phliplip112

MCPWannabe wrote:

Philip, I just wanted to say congratulations on being offered a job. It seems that changing your resume did the trick.

Probably but it doesn't matter because, didn't pass the accounting test . They said it was basic accounting, didn't really seem like it, lol

i did pass the PC test there was a couple questions on win 95/98 i was like 9 when that stuff hit the market so i had to think hard on those questions.

Yea, the guy said to study for the test which i did a little but at the same time i have midterms this week so midterms > accounting test. i did the best i could with the given time i had two review it

MCPWannabe

Phliplip112 wrote:

MCPWannabe wrote:

Philip, I just wanted to say congratulations on being offered a job. It seems that changing your resume did the trick.

Probably but it doesn't matter because, didn't pass the accounting test . They said it was basic accounting, didn't really seem like it, lol

i did pass the PC test there was a couple questions on win 95/98 i was like 9 when that stuff hit the market so i had to think hard on those questions.

Yea, the guy said to study for the test which i did a little but at the same time i have midterms this week so midterms > accounting test. i did the best i could with the given time i had two review it

Sorry to hear that Philip, but things will get better. At least you got some attention now, which means that you will probably get more attention later. Right now, we are just in a bad economy and the statistics have verified what everyone already knew in the IT sector about demand being badly down.

But stay at it and you'll get something.

pennystrader

I think supporting an application will teach you some good IT skills possibly. Working with an application gets you to understand how an application interacts with a operating system, users, possibly web interfaces and databases. You also will work with vendor support and this could lead to other application jobs in the future or programming if you decide you like supporting an application.

I am not saying you won't learn stuff on a normal help desk but alot of help desk work is pretty basic and you answer questions dealing with non-technical people. The help desk is a good starting point but I would think you would learn more supporting an application, even if it is a help desk specific position. Look at it as more experience for your resume. Keep studying for certifications and if you decide you are not interested in that side of IT you can always keep looking while studying. I find myself troubleshooting applications and I am a Windows server administrator but find that application people do not always understand how their application interacts with the operating system and have to help them.

Good luck if you take it and if not keep making yourself valuable by learning and studying for certifications in whatever interests you so you can move on and do whatever you want in IT.