UC500 Quest

So my job handed me a UC500, Cisco Press CCNA Voice official exam certification guide and Jeremy Cioara's CBTNugget's videos. They also have some outdated CCVP training videos as well.

They would like me to be able to handle tier1/tier2 support on these inside of a month.

Any other recommended readings? I do have a Safari account if that helps you.

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mikej412

Daniel333 wrote: »

Any other recommended readings?

IP Telephony Using CallManager Express Lab Portfolio

Cisco IP Communications Express: CallManager Express with Cisco Unity Express

Netwurk

I think you'll have to use Mike's link Daniel.

I've never been able to find any of the lab portfolios on Safari, probably because Cisco won't let them publish them. Although I wouldn't put it past Safari to forget to post the labs to their site.

They do have the Cisco IP Communications Express book, but it will cost you 2 bookslots.

Daniel333

thanks, looking into them now. Hopefully the boss will pay for some hard copies.

pitviper

The CCNA voice book is a good resource – Setup a lab and go through the configuration examples. You should be up to speed in no time, especially if you are OK with using the GUI. For deeper configuration topics definitely pickup the IP Communications Express book mentioned above. It doesn’t mention the UC500, but almost all of the CLI based CME stuff is applicable.

Sounds like an excellent opportunity – have fun with it!