Hello & Help

ComputerJunkee

Hi everyone, I'm new the forums but I've been around reading different posts about resume writing. The company that I'm working for lost one of their major contracts and because I'm the low man on the totem, I haven't been working. So, after discovering this site and reading about the Do's and Dont's of resumes I realized that mine needed some serious work. I've made some changes and I was hoping you guys would critique it. I appreciate everyones help.

Name

Network Engineer & Administrator

Accomplished IT professional with a proven track record in implementing and servicing solutions to enhance and deliver quality service to the end user. Possess first rate communication and collaboration skills to lead and work in a team. Technology savvy self starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently.

Technical Expertise

Operating Systems:
Windows 9x/NT/2000/XP/Vista, Windows Server 2003/2008, Exchange Server 2003/2007, Novell 4.11, DOS
Software:
Microsoft Office Suite (2003, 2007), Terminal Server, IIS (5.0, 6.0), Blackberry, Windows Mobile, MTS, COM+, MSMQ, Citrix, Groupwise, ClientSoft, SQL, DB2, Medisoft, Practice Studio, Visio, VB 6.0, Acrobat, NetCensus, NetWizard, Adobe PhotoShop
Networking:
Active Directory, LAN/WAN, TCP/IP, IPX/SPX, NWLINK, NETBEUI, WINS, DNS, DHCP, SMTP, FTP, TELNET, SNA, Ethernet

Education

MCSE – Windows NT 4 (1999)
MCP+I (1999)
MCP (1999)
Computer Learning Center Chicago, IL
Network Engineering and Management (1999)

Professional Experience

Xxxxx July 2008 to Current
Client: xxxx
Desktop Support Technician & Administrator

• Played key role in network migration of six regional service centers each on their own local network running Windows 2003 SBS, to a centralized network consisting of Windows 2008 Server with Exchange 2007.
• Responsible for supporting 200+ users over six sites either on-site or remotely.
• Maintained Active Directory database (Add/Delete users, manage groups, reset passwords).
• Responsible for adding/deleting mailboxes in Exchange as well as managing distribution lists and aliases.
• Day to day tasks also included, troubleshooting network connectivity, monitoring and maintaining the Terminal Server environment, assigning permissions to files and folders, backup retrieval, PC deployments, Blackberry and other various Smartphone troubleshooting, print management, and supporting various proprietary software.
• Asset management.
• Accountable for responding to and updating tickets in a timely manner and reporting to the COO on a daily basis.

Xxxx May 2008 to July 2008
Technician

• 100% on-call support for various home and home office users.
• Responsible for providing a diagnosis and guaranteed estimate of time to fix any number of issues.
• Common issues included installs, upgrades and troubleshooting of various software/hardware, back-up solutions, data restores and virus cleanup.
• Break/Fix analysis was also required as well as recommendations on hardware and software upgrades.

Xxxx September 2003 to July 2008
Network Administrator/Agent

• Implemented and maintained network consisting of one Windows 2000 server, with two client PCs.
• Converted all paper files to digital media and trained users on how to effectively use Microsoft Word and Excel.
• Trained users in how to do mail merges to limit the time in creating letters and envelopes in mass mailings.
• Responsible for maintaining backups and acquiring leads for new business.

Xxxx January 2008 to April 2008
Clients: xxxx, xxxx, xxxxNetwork Engineer

• Responsible for monthly maintenance on desktops and servers for all client locations, PC deployments, and remote management.
• Maintained Active Directory database (adding/deleting users, resetting passwords)
• QA tested proprietary software
• Installs, upgrades and troubleshooting of various medical software such as Medisoft and Practice Studio

Xxxx October 2000 to July 2003
Client: xxxx
Operations Specialist

• Team lead in a 2-person shift consisting of the Operations Specialist and Operations Technician.
• Accountable for maintaining 24/7 availability for the Quote/New Business website which consisted of multiple platforms and technologies.
• Responsible for root cause analysis and daily operations, including configuration, load balancing, troubleshooting and maintaining stability of quotes and new business portion of large website consisting of custom applications in long term roll-out cycle.
• Effectively migrated all new code to Production (Live) and Testing environments.
• Analyzed data from ACE/TNG, WebTrends and other monitoring tools for website scaling and trending reports.
• Maintained daily logs and developed documentation including diagnosis knowledgebase and statistical references for presentation.

Xxxx February 2000 to August 2000
Client: xxxx
Desktop Support

• Level II Helpdesk and Desktop Support, responsible for calls coming into the data center as well as ticket troubleshooting.
• Added, deleted and maintained all user accounts in Novell, Groupwise and Citrix.
• Accountable for computer rollouts, swaps, moves, hardware and software installs.
• Implemented and maintained NetCensus PC Auditing.
• Conducted product research to set OMC software standards.
• Maintained knowledgebase and technical documentation.

swabbies

Just my opinion, but I think adding in a bunch of outdated technology only clutters up your resume.

Things like:
IPX/SPX, NWLINK, NETBEUI, DOS are technologies that are not used.

ComputerJunkee

IPX/SPX isnt used with Novell networks anymore?? I know for a fact NETBEUI (NetBT for you youngens) is still in use. DOS hasnt gone away last I checked.

Thanks for the feedback though. Totally appreciate it.

shednik

ComputerJunkee wrote: »

IPX/SPX isnt used with Novell networks anymore?? I know for a fact NETBEUI (NetBT for you youngens) is still in use. DOS hasnt gone away last I checked.

Thanks for the feedback though. Totally appreciate it.

They are still used at some companies but aren't really in demand anymore...They are dated technologies that aren't used in newer deployments but in no way am I saying you experience with them is not useful. You can leave them on there if you want to but I don't think they are in demand like they used to be.

Mishra

Take a look at my post here

http://www.techexams.net/forums/showthread.php?t=38040

I think a lot of this applies to your resume.

blargoe

I agree about leaving those technologies in being too cluttered for your resume. It really doesn't "add" anything to your resume; in fact, for me it takes away from it because I would get the feeling that the owner of the resume just padding it thinking it sounds more impressive. I understand why YOU are doing it, but generally that's the first impression I'd get.

NetAdmin2436

ComputerJunkee wrote: »

IPX/SPX isnt used with Novell networks anymore?? I know for a fact NETBEUI (NetBT for you youngens) is still in use. DOS hasnt gone away last I checked.

Thanks for the feedback though. Totally appreciate it.

Well, for what it's worth.....

Novell has switched to TCP/IP for the default network protocol, this switch was done a number of years ago.

NETBEUI is rarely used anymore, in fact it's not even supported in XP/2003 and I'm sure the new 2008 stuff (although you can still install it). NETBIOS, however is still used commonly used (network neighborhood, some applications). By default a 2003 server enviroment runs NETBIOS over TCP/IP. I think you might have mixed the two up.
http://support.microsoft.com/kb/306059

True DOS is long gone. The "dos" command prompt you pull up in windows 2000/xp/2003/2008 is just a command shell and not the real DOS. Yes, I'm nit picking at this point.

But I'd say your resume looks ok.

skrpune

NetAdmin2436 wrote: »

True DOS is long gone. The "dos" command prompt you pull up in windows 2000/xp/2003/2008 is just a command shell and not the real DOS. Yes, I'm nit picking at this point.

I'm glad I'm not the only one who nit-picks at the term "DOS" being tossed around..."DOS" is an actual operating system that doesn't rely on anything else to run. I got into an argument with my last boss about this. I argued that true MS-DOS hasn't been around since the days of 9X, with closest thing to it in modern MS OS's being the command prompt (which relies on Windows to exist), but he still insisted "but yeah, it's still DOS!" No, it's *not* DOS - ARGH!

NetAdmin2436

skrpune wrote: »

I'm glad I'm not the only one who nit-picks at the term "DOS" being tossed around..."DOS" is an actual operating system that doesn't rely on anything else to run. I got into an argument with my last boss about this. I argued that true MS-DOS hasn't been around since the days of 9X, with closest thing to it in modern MS OS's being the command prompt (which relies on Windows to exist), but he still insisted "but yeah, it's still DOS!" No, it's *not* DOS - ARGH!

LOL. Yep, way back in college our teacher drilled it into our heads that the command prompt was not the real DOS. He called it fake DOS or DOS in a box.

meadIT

NetAdmin2436 wrote: »

.... DOS in a box.

Wasn't that an SNL skit?

brad-

As far as the resume goes, I would edit it. I dont think all that info will fit onto one page.

skrpune

brad- wrote: »

As far as the resume goes, I would edit it. I dont think all that info will fit onto one page.

the one-page limit has pretty much gone away...it's no longer taboo to spill over onto a second page. Now if you've got no experience and you're spilling over to three pages, then that's a whole other story, but here's nothing wrong with a two-page resume.

ComputerJunkee

Thanks for all the advice. I trimmed some of the fat from the resume so hopefully it looks less "padded". I'm still confused about listing Education before Experience first. I've always put Education last but I thought I read somewhere here in the forums, maybe under Do's and Dont's, to list it first.

andytbellamy

I would change the opening description. I assume that it’s been taken almost to the word from a resume template and therefore will probably have been seen many times before. If I recognize it I’m sure an IT HR department will have. Being in the same position as you I know it’s not that easy just to change a few words from a description that you feel perfectly describes you.

ComputerJunkee

Thats funny. I've had that summary for so long now and I honestly can't remember. I'm sure I did swipe that from somewhere. I hate writing those things.

seuss_ssues

blargoe wrote: »

I agree about leaving those technologies in being too cluttered for your resume. It really doesn't "add" anything to your resume; in fact, for me it takes away from it because I would get the feeling that the owner of the resume just padding it thinking it sounds more impressive. I understand why YOU are doing it, but generally that's the first impression I'd get.

It also tends to describe you as someone who hasnt "kept up with the times." I am not saying that is the case but you would hate to portray that.

andytbellamy

ComputerJunkee wrote: »

Thats funny. I've had that summary for so long now and I honestly can't remember. I'm sure I did swipe that from somewhere. I hate writing those things.

I know what you mean. Writing a resume is not something I've had to do for a while. I took exactly the same text and attempted to modify it as I thought it described my experience almost perfectly. In the end I just found it easier to write my own from scratch.