Daniel333Daniel333 Member Posts: 2,077 ■■■■■■□□□□
Alright, most your staff is running in over time.
You have to lay off 4 people.
You will have 65 clients, with only 14 techs.
You realize your client documentation is badly out of date. ISP information, webhost everything all wrong.

You need to update that documentation as it's starting to delay resolution of customer issues and failing to meet SLA, whichs cuts hours.

Anyone have any best practices?
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