Trouble with Office 2007 installation

motherwolf

Hey everyone,

I was tasked with upgrading a user's Powerpoint from '03 to '07 but before doing so I decided to clean the CPU fan as it was pretty dirty and the PC sounded like it was being taxed a bit. I cleaned it out and put it back in securing it to the Mobo but unbeknownst to me I forgot to plug in the power connector. I was BS'ing with the user while I was doing this and that's when I stopped paying attention to what I was doing. So I began the installation and about 1/4 of the way through it the PC shuts off. I opened it back up to discover I had forgotten to fasten the CPU fan power connector, S**t! I didn't really think anything of it at the time but now I cannot install Powerpoint '07 for the user. The installation errors out saying something like 'Office setup has encountered an error' and that's it. I've tried upgading the entire suite to '07 and that didn't work. I tried uninstalling '03 first and then installing '07 and that didn't work. Does anyone have any suggestions? I'm at my wits end. Thanks for any solutions.

KGhaleon

I would start by removing the office 2007 keys from the registry if they are present. No errors?

Daniel333

The Windows Installer Cleanpup might do the trick. It's command line
Description of the Windows Installer CleanUp Utility

Also, could try installing to a different folder.

motherwolf

Thanks for the replies,

KG, I don't really want to dig through the reg just yet, but it might come to that.

Daniel333, thanks for the link. I'll give it a try.

KGhaleon

Talking about simple keys like:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\
or any keys related to just office 2007 would do the trick if it has saved data to your computer.

You could also try these suggestions:
Setup has encountered an error during installation - Vista Forums