Outlook not sending e-mail
jscimeca715
Member Posts: 280
in Off-Topic
I have an employee who is able to receive e-mail but when he tries to send it the e-mail doesn't send and it gives an error regarding not being able to contact the outgoing mail server. Here's what I've done to troubleshoot:
1. Turned Norton off completely. That didn't help.
2. Removed the e-mail account and added it back. That worked for about 24 hours and then stopped. I tried it again and it doesn't even start working.
3. Checked with other employees. We're able to send and receive e-mail without any trouble.
4. Ran Office Diagnostics for what it's worth. Everything checked out fine.
5. Confirmed the settings were correct for the account against two other e-mail accounts in same domain.
He is running Windows Vista and using Outlook 2007. Does anybody have any suggestions?
1. Turned Norton off completely. That didn't help.
2. Removed the e-mail account and added it back. That worked for about 24 hours and then stopped. I tried it again and it doesn't even start working.
3. Checked with other employees. We're able to send and receive e-mail without any trouble.
4. Ran Office Diagnostics for what it's worth. Everything checked out fine.
5. Confirmed the settings were correct for the account against two other e-mail accounts in same domain.
He is running Windows Vista and using Outlook 2007. Does anybody have any suggestions?
Comments
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jscimeca715
Member Posts: 280
It's SMTP but we figured it out. He accesses the internet from an ISP in Texas (where he's located) and they recently blocked port 25. No notice at all!