Unable to reset Cisco 7940 phone to factory default
Vazman
Member Posts: 10 ■□□□□□□□□□
I am not able to reset a Cisco 7940 (Sip) to factory default.
I am following the steps listed below and every variation of it. I never get the message "Reset key sequence detected". Any ideas?? Thanks.
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Simply hold down the # key while you power-cycle the phone. (If you already have the SIP firmware loaded, simply press * and 6 and Settings at the same time, and the phone will reboot. Then press and hold the # key while it boots.)
After a second or two, the phone display will say:
Reset key sequence detected
The headset, mute, and speakerphone lights will cycle. Now, simply press the following keys:
1 2 3 4 5 6 7 8 9 * 0 #
Now, the phone will ask you whether or not you want to save your network configuration. I usually press 2 for no.
Save network cfg? 1=yes 2=no
The display will then say:
Factory reset initiated
and the phone will continue to boot.
I am following the steps listed below and every variation of it. I never get the message "Reset key sequence detected". Any ideas?? Thanks.
#####################################
Simply hold down the # key while you power-cycle the phone. (If you already have the SIP firmware loaded, simply press * and 6 and Settings at the same time, and the phone will reboot. Then press and hold the # key while it boots.)
After a second or two, the phone display will say:
Reset key sequence detected
The headset, mute, and speakerphone lights will cycle. Now, simply press the following keys:
1 2 3 4 5 6 7 8 9 * 0 #
Now, the phone will ask you whether or not you want to save your network configuration. I usually press 2 for no.
Save network cfg? 1=yes 2=no
The display will then say:
Factory reset initiated
and the phone will continue to boot.
Comments
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Netwurk
Member Posts: 1,155 ■■■■■□□□□□
Here's the Cisco link
Resetting 7900 Series IP Phones to Factory Defaults [Cisco Unified IP Phones 7900 Series] - Cisco Systems
If for some reason you can't get that to work, here's a method that will reset the network settings to default:
On the phone, go to settings, network configuration
Unlock the settings with * * #
Punch in the number 33 on the keypad, which will take you to the Erase Configuration setting.
Select Yes
This will reset the network configuration. That's not exactly the same thing as resetting to the factory defaults, but should be enough in most cases.