Unable to reset Cisco 7940 phone to factory default

VazmanVazman Posts: 10Member ■□□□□□□□□□
I am not able to reset a Cisco 7940 (Sip) to factory default.
I am following the steps listed below and every variation of it. I never get the message "Reset key sequence detected". Any ideas?? Thanks.

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Simply hold down the # key while you power-cycle the phone. (If you already have the SIP firmware loaded, simply press * and 6 and Settings at the same time, and the phone will reboot. Then press and hold the # key while it boots.)
After a second or two, the phone display will say:
Reset key sequence detected
The headset, mute, and speakerphone lights will cycle. Now, simply press the following keys:
1 2 3 4 5 6 7 8 9 * 0 #
Now, the phone will ask you whether or not you want to save your network configuration. I usually press 2 for no.
Save network cfg? 1=yes 2=no
The display will then say:
Factory reset initiated
and the phone will continue to boot.

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