ITIL Intermediate Lifecycle Stream: Service Operation
eMeS
Member Posts: 1,875 ■■■■■■■■■□
I passed today with 95%.
What can I really say that I haven't said before about the ITIL Intermediate exams?
It was really hard, I second-guessed almost every answer I chose, and I took all but 1 minute of the 1.5 hours allowed to complete the exam. To put this in perspective, the exam is only 8 questions, I have years of exposure to ITIL, have read the core books, and generally know the topic very well. When I hit "submit", I really wasn't certain that I had passed...which is a really unnerving feeling given that I wouldn't know what else I could possibly study if I were to fail.
I struggle to see how people attending (in this case) a 3-day class and taking this exam at the end will have a very high sucess rate. I would estimate in this case not more than 40% would pass the exam.
If you're doing this one, I would highly recommend reading thoroughly the full Service Operation book, and understanding how the processes and functions in Service Operation interact with other parts of the service lifecycle.
4 down, 5 more intermediate exams to go.
Up next, on 8/7 I will take the Service Design exam.
MS
What can I really say that I haven't said before about the ITIL Intermediate exams?
It was really hard, I second-guessed almost every answer I chose, and I took all but 1 minute of the 1.5 hours allowed to complete the exam. To put this in perspective, the exam is only 8 questions, I have years of exposure to ITIL, have read the core books, and generally know the topic very well. When I hit "submit", I really wasn't certain that I had passed...which is a really unnerving feeling given that I wouldn't know what else I could possibly study if I were to fail.
I struggle to see how people attending (in this case) a 3-day class and taking this exam at the end will have a very high sucess rate. I would estimate in this case not more than 40% would pass the exam.
If you're doing this one, I would highly recommend reading thoroughly the full Service Operation book, and understanding how the processes and functions in Service Operation interact with other parts of the service lifecycle.
4 down, 5 more intermediate exams to go.
Up next, on 8/7 I will take the Service Design exam.
MS
Comments
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darkerosxx
Banned Posts: 1,343
Congrats! You're taking the Design exam on my birthday, so I demand a full description as my birthday present!
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eMeS
Member Posts: 1,875 ■■■■■■■■■□
darkerosxx wrote: »Congrats! You're taking the Design exam on my birthday, so I demand a full description as my birthday present!
Tell you what...if I pass with a 100%, we can meet up in Shreveport and you can spot me $500 at the craps tables.
Deal?
MS -
darkerosxx
Banned Posts: 1,343
Just saw this... I'll spot you $500 for 100% if you spot me with $500 for my birthday!
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jay754
Member Posts: 30 ■■□□□□□□□□
Congrats eMeS!!
Gald to hear the struggle was worth it, what a great score