Helpdesk email management software
Anybody out there have any simple email management software that you recommend. Here´s the thing, I don´t want the application to create a ticket when an email is received when an email is received in the helpdesk general mailbox. I just want it to track time received, what action was taken upon it (was it read, replied, forwarded) and maybe log who did what with the email.
I already use a ticketing system for my stuff, so I don´t want it to generate tickets as it would imply setting up and entirely new ticketing system. I´d just like to be able to see that.
All recomendations are appreciated.
I already use a ticketing system for my stuff, so I don´t want it to generate tickets as it would imply setting up and entirely new ticketing system. I´d just like to be able to see that.
All recomendations are appreciated.
Comments
-
msteinhilber
Member Posts: 1,480 ■■■■■■■■□□
We use Emailtopia Response Manager for some similar needs for our customer service and showing line in our real estate firm, looks like your requirements may be somewhat similar.
Email Management - emailtopia's Customer Service Solution
