I have recently applied for an internal position where I work. It is for a Telecom position. I have a friend currently in this department that can try to get me in. From what he has told me the job seems pretty easy and I know I can do it. The only thing I'm not to familiar with is call vectoring. I have a basic understanding of it but I don't know too much. Does anyone have any good sites that explains call vectoring or can anyone give me a breakdown of it?