CompTIA A+ 220-701 (2009 Edition)

Plantwiz · October 2009

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ Essentials, exam number 220-701. The CompTIA A+ Essentials examination measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. Successful candidates will have the knowledge required to understand the fundamentals of computer technology, networking, and security, and will have the skills required to identify hardware, peripheral, networking, and security components. Successful candidates will understand the basic functionality of the operating system and basic troubleshooting methodology, practice proper safety procedures, and will effectively interact with customers and peers.

Download your copy of the objectives Download Exam Objectives

Plantwiz · October 2009

1.0 Hardware
1.1 Categorize storage devices and backup media
• FDD - http://en.wikipedia.org/wiki/Floppy_disk_drive
• HDD - http://en.wikipedia.org/wiki/Hard_disk_drive
- http://www.computerhope.com/jargon/h/harddriv.htm
o Solid state - http://www.ramsan.com/whatisassd.htm
o Magnetic - http://www.usbyte.com/common/HDD.htm

• Optical drives
o CD - http://en.wikipedia.org/wiki/Compact_Disc
o DVD - http://en.wikipedia.org/wiki/DVD
o RW - http://www.dvdrw.com/alliance/history.htm
- http://searchstorage.techtarget.com/sDefinition/0,,sid5_gci507077,00.html#
o Blu-Ray - http://www.blu-ray.com/info/

• Removable storage
o Tape drive - http://en.wikipedia.org/wiki/Tape_drive
- http://searchstorage.techtarget.com/sDefinition/0,,sid5_gci1001307,00.html

o Solid state (e.g. thumb drive, flash, SD cards, USB) - http://en.wikipedia.org/wiki/Solid-state_drive
o External CD-RW and hard drive - http://www.wisegeek.com/what-is-an-external-hard-drive.htm
o Hot swappable devices - http://whatis.techtarget.com/definition/0,,sid9_gci212255,00.html
- http://www.webhostingtalk.com/showthread.php?p=6413743
- http://www.computerhope.com/jargon/h/hotswapp.htm

o non-hot swappable devices - http://www.allhdd.com/hard-drives/server-drives/non-hot-swap-drives.html

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

Plantwiz · October 2009

1.3 Classify power supplies types and characteristics
• AC adapter - Power supply - Wikipedia, the free encyclopedia
• ATX proprietary -
- (ATX) ATX - Wikipedia, the free encyclopedia
• Voltage, wattage and capacity - Voltage - Wikipedia, the free encyclopedia
- Application Wattage Chart

- Power supply - Wikipedia, the free encyclopedia
- Computer Power Supply Information

• Voltage selector switch - External Voltage Selector Switch

• Pins (20, 24) - All about the various PC power supply cables and connectors
-http://www.playtool.com/pages/psuconnectors/connectors.html#atxmain24

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

1.4 Explain the purpose and characteristics of CPUs and their features
• Identify CPU types - http://iteach.pc.milesmaria.info/CPU-processors.htm
- http://www.pantherproducts.co.uk/Articles/What_is/What_is_CPU.shtml
- http://www.hardwaresecrets.com/article/373

o AMD - http://www.amd.com/us/Pages/AMDHomePage.aspx
o Intel -
http://www.intel.com/#/en_US_01

• Hyper-threading - http://www.computerhope.com/jargon/h/hyperthr.htm

• Multi-core - http://en.wikipedia.org/wiki/Multi-core
- http://www.intel.com/multi-core/
o Dual core
o Triple core
o Quad core

• Onchip cache
o L1 - http://www.computerhope.com/jargon/l/l1.htm
o L2 - http://www.computerhope.com/jargon/l/l2.htm

Speed (real vs. actual)
• 32bit - http://en.wikipedia.org/wiki/32-bit
• 64 bit - http://en.wikipedia.org/wiki/64-bit

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate. •

Plantwiz · October 2009

1.5 Explain cooling methods and devices
- http://en.wikipedia.org/wiki/Computer_cooling

• Heat sinks - http://www.computerhope.com/jargon/h/heatsink.htm
• CPU and case fans - http://www.computerhope.com/jargon/f/fan.htm
• Liquid cooling systems - http://computer.howstuffworks.com/liquid-cooled-pc.htm
• Thermal compound - http://www.computerhope.com/jargon/t/thercomp.htm

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

1.6 Compare and contrast memory types, characteristics and their purpose

• Types
o DRAM, SRAM, SDRAM, DDR / DDR2 / DDR3, RAMBUS
- Random-access memory - Wikipedia, the free encyclopedia
- HowStuffWorks "How RAM Works"
- Random Access Memory - RAM

- IBM compatible memory diagram

• Parity vs. Non-parity
- Parity
- No-parity

• ECC vs. non-ECC
- Error-Correction Code - ECC

• Single sided vs. double sided
- Double-sided RAM - Wikipedia, the free encyclopedia

• Single channel vs. dual channel
- http://en.wikipedia.org/wiki/Dual-channel

• Speed
o PC100 - PC100 - Wikipedia, the free encyclopedia
o PC133 - PC133 - Wikipedia, the free encyclopedia
o PC2700 - DDR SDRAM - Wikipedia, the free encyclopedia
o PC3200 - DDR SDRAM - Wikipedia, the free encyclopedia
o DDR3-1600 - DDR3 SDRAM - Wikipedia, the free encyclopedia
o DDR2-667 - DDR2 SDRAM - Wikipedia, the free encyclopedia

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

Plantwiz · October 2009

1.8 Install and configure peripherals and input devices
• Mouse - http://www.computerhope.com/issues/ch000448.htm

• Keyboard - http://www.computerhope.com/jargon/k/keyboard.htm

• Bar code reader - http://en.wikipedia.org/wiki/Barcode_reader

• Multimedia (e.g. web and digital cameras, MIDI, microphones)
- http://www.computerhope.com/jargon/w/webcam.htm
- http://electronics.howstuffworks.com/digital-camera.htm
- http://en.wikipedia.org/wiki/Musical_Instrument_Digital_Interface
- http://en.wikipedia.org/wiki/Microphone

• Biometric devices - http://en.wikipedia.org/wiki/Biometrics

• Touch screen - http://en.wikipedia.org/wiki/Touchscreen

• KVM switch - http://en.wikipedia.org/wiki/KVM_switch

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

1.9 Summarize the function and types of adapter cards

• Video - Video card - Wikipedia, the free encyclopedia
o PCI
o PCIe
o AGP

• Multimedia (note: Expansion Card)
- Expansion board Definition from PC Magazine Encyclopedia
- Expansion card
o Sound card
o TV tuner cards
o Capture cards

• I/O
o SCSI - What is a SCSI Card?
o Serial - Serial port
o USB - Universal Serial Bus - USB
o Parallel - Parallel port

• Communications
o NIC - Network Interface Card - NIC
o Modem - MODulator/DEModulator - Modem

Additional information and help with installing computer hardware.

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

Plantwiz · October 2009

1.11 Install and configure printers

• Differentiate between printer types
o Laser, Inkjet, Thermal, Impact - http://en.wikipedia.org/wiki/Printer_(computing)

• Local vs. network printers - Local Printing
- Network Printing

• Printer drivers (compatibility) -
How do I install a computer driver?

• Consumables - Computer printer buying tips

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

2.0 Troubleshooting, Repair and Maintenance

2.1 Given a scenario, explain the troubleshooting theory
• Identify the problem
o Question the user and identify user changes to computer and perform backups
before making changes

• Establish a theory of probable cause (question the obvious)

• Test the theory to determine cause
o Once theory is confirmed determine next steps to resolve problem
o If theory is not confirmed re-establish new theory or escalate

• Establish a plan of action to resolve the problem and implement the solution

• Verify full system functionality and if applicable implement preventative measures

• Document findings, actions and outcomes

NOTE - wikipedia is not the most credible source for reference, but it can get one started. Do not assume the information is correct/accurate.

Plantwiz · October 2009

2.2 Given a scenario, explain and interpret common hardware and operating system
symptoms and their causes

• OS related symptoms
o Bluescreen - http://en.wikipedia.org/wiki/Blue_Screen_of_Death
o System lock-up - http://support.microsoft.com/default.aspx?scid=kb;en-us;315222&FR=1&PA=1&SD=HSCH
- http://support.microsoft.com/kb/310560
- http://support.microsoft.com/default.aspx/kb/929135
o Input/output device - http://en.wikipedia.org/wiki/Input/output
o Application install - http://msdn.microsoft.com/en-us/library/ms954376.aspx - http://www.microsoft.com/whdc/driver/install/app_drv.mspx
o Start or load -
o Windows specific printing problems
Print spool stalled
Incorrect / incompatible driver

• Hardware related symptoms
o Excessive heat
o Noise
o Odors
o Status light indicators
o Alerts
o Visible damage (e.g. cable, plastic)

• Use documentation and resources
o User / installation manuals
o Internet / web based
o Training materials

Plantwiz · April 2010

2.3 Given a scenario, determine the troubleshooting methods and tools for printers

• Manage print jobs
• Print spooler
• Printer properties and settings
• Print a test page

Plantwiz · April 2010

2.4 Given a scenario, explain and interpret common laptop issues and determine the appropriate basic troubleshooting method

• Issues
o Power conditions
o Video
o Keyboard
o Pointer
o Stylus
o Wireless card issues

• Methods
o Verify power (e.g. LEDs, swap AC adapter)
o Remove unneeded peripherals
o Plug in external monitor
o Toggle Fn keys or hardware switches
o Check LCD cutoff switch
o Verify backlight functionality and pixilation
o Check switch for built-in WIFI antennas or external antennas

Plantwiz · April 2010

2.5 Given a scenario, integrate common preventative maintenance techniques

• Physical inspection

• Updates
o Driver
o Firmware
o OS
o Security

• Scheduling preventative maintenance
o Defrag
o Scandisk
o Check disk
o Startup programs

• Use of appropriate repair tools and cleaning materials
o Compressed air
o Lint free cloth
o Computer vacuum and compressors

• Power devices
o Appropriate source such as power strip, surge protector or UPS

• Ensuring proper environment

• Backup procedures

Plantwiz · April 2010

3.0 Operating Systems and Software - Unless otherwise noted, operating systems referred to within include Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate.

3.1 Compare and contrast the different Windows Operating Systems and their features

• Windows 2000, Windows XP 32bit vs. 64bit, Windows Vista 32 bit vs. 64bit
o Side bar, Aero, UAC, minimum system requirements, system limits
o Windows 2000 and newer – upgrade paths and requirements
o Terminology (32bit vs. 64bit – x86 vs. x64)
o Application compatibility, installed program locations (32bit vs. 64bit),
Windows compatibility mode
o User interface, start bar layout

Plantwiz · April 2010

3.2 Given a scenario, demonstrate proper use of user interfaces
• Windows Explorer

• My Computer

• Control Panel

• Command prompt utilities
o telnet
o ping
o ipconfig

• Run line utilities
o msconfig
o msinfo32
o Dxdiag
o Cmd
o REGEDIT

• My Network Places

• Task bar / systray

• Administrative tools
o Performance monitor, Event Viewer, Services, Computer Management

• MMC

• Task Manager

• Start Menu

Plantwiz · April 2010

3.3 Explain the process and steps to install and configure the Windows OS
• File systems
o FAT32 vs. NTFS

• Directory structures
o Create folders
o Navigate directory structures

• Files
o Creation
o Extensions
o Attributes
o Permissions

• Verification of hardware compatibility and minimum requirements

• Installation methods
o Boot media such as CD, floppy or USB
o Network installation
o Install from image
o Recover CD
o Factory recovery partition

• Operating system installation options
o File system type
o Network configuration
o Repair install

• Disk preparation order
o Format drive
o Partition
o Start installation

• Device Manager
o Verify
o Install and update devices drivers
o Driver signing

• User data migration – User State Migration Tool (USMT)

• Virtual memory

• Configure power manangement
o Suspend
o Wake on LAN
o Sleep timers
o Hibernate
o Standby

• Demonstrate safe removal of peripherals

Plantwiz · April 2010

3.4 Explain the basics of boot sequences, methods and startup utilities

• Disk boot order / device priority
o Types of boot devices (disk, network, USB, other)

• Boot options
o Safe mode
o Boot to restore point
o Recovery options
Automated System Recovery (ASR)
Emergency Repair Disk (ERD)
Recovery console

Plantwiz · April 2010

4.0 Networking

4.1 Summarize the basics of networking fundamentals, including technologies, devices and
protocols

• Basics of configuring IP addressing and TCP/IP properties (DHCP, DNS)

• Bandwidth and latency

• Status indicators

• Protocols (TCP/IP, NETBIOS)

• Full-duplex, half-duplex

• Basics of workgroups and domains

• Common ports: HTTP, FTP, POP, SMTP, TELNET, HTTPS

• LAN / WAN

• Hub, switch and router

• Identify Virtual Private Networks (VPN)

• Basics class identification

Plantwiz · April 2010

4.2 Categorize network cables and connectors and their implementations

• Cables
o Plenum / PVC
o UTP (e.g. CAT3, CAT5 / 5e, CAT6)
o STP
o Fiber
o Coaxial cable

• Connectors
o RJ45
o RJ11

Plantwiz · April 2010

4.3 Compare and contrast the different network types

• Broadband
o DSL
o Cable
o Satellite
o Fiber

• Dial-up

• Wireless
o All 802.11 types
o WEP
o WPA
o SSID
o MAC filtering
o DHCP settings

• Bluetooth

• Cellular

Plantwiz · April 2010

5.0 Security

5.1 Explain the basic principles of security concepts and technologies

• Encryption technologies

• Data wiping / hard drive destruction / hard drive recycling

• Software firewall
o Port security
o Exceptions

• Authentication technologies
o User name
o Password
o Biometrics
o Smart cards

• Basics of data sensitivity and data security
o Compliance
o Classifications
o Social engineering

Plantwiz · April 2010

5.2 Summarize the following security features

• Wireless encryption
o WEPx and WPAx
o Client configuration (SSID)

• Malicious software protection
o Viruses
o Trojans
o Worms
o Spam
o Spyware
o Adware
o Grayware

• BIOS Security
o Drive lock
o Passwords
o Intrusion detection
o TPM

• Password management / password complexity

• Locking workstation
o Hardware
o Operating system

• Biometrics
o Fingerprint scanner

Plantwiz · April 2010

6.0 Operational Procedure

6.1 Outline the purpose of appropriate safety and environmental procedures and given a
scenario apply them
• ESD

• EMI
o Network interference
o Magnets

• RFI
o Cordless phone interference
o Microwaves

• Electrical safety
o CRT
o Power supply
o Inverter
o Laser printers
o Matching power requirements of equipment with power distribution and UPSs

• Material Safety Data Sheets (MSDS)

• Cable management
o Avoiding trip hazards

• Physical safety
o Heavy devices
o Hot components

• Environmental – consider proper disposal procedures

Plantwiz · April 2010

6.2 Given a scenario, demonstrate the appropriate use of communication skills and professionalism in the workplace

• Use proper language – avoid jargon, acronyms, slang

• Maintain a positive attitude

• Listen and do not interrupt a customer

• Be culturally sensitive

• Be on time
o If late contact the customer

• Avoid distractions
o Personal calls
o Talking to co-workers while interacting with customers
o Personal interruptions

• Dealing with a difficult customer or situation
o Avoid arguing with customers and/or being defensive
o Do not minimize customers’ problems
o Avoid being judgmental
o Clarify customer statements
Ask open-ended questions to narrow the scope of the problem
Restate the issue or question to verify understanding

• Set and meet expectations / timeline and communicate status with the customer
o Offer different repair / replacement options if applicable
o Provide proper documentation on the services provided
o Follow up with customer / user at a later date to verify satisfaction

• Deal appropriately with customers confidential materials
o Located on computer, desktop, printer, etc.

Plantwiz · April 2010

I'll continue to update the definations directly into the respective posts, but as of now, I've opened this thread.

Good luck and happy studying!

Yolanda Smith · January 2016

Hello,

for my job they are recommending me take the a+...so , I guess my question is Where do I began? There is so much to cover, having that said a bit overwhelming. Please point me in a direction I can get started from.

juliagreen · July 2017

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CompTIA A+ 220-701 (2009 Edition)

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