Email Return error

BigTone

I would appreciate any mail guys helping me out. We're having an issue with a brazilian agent and our hosted email support sucks so i'd thought I'd throw the error out to you guys real quick.

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X-Postfix-Sender: rfc822; brazilianuser@braziliandomain.com.br
Arrival-Date: Tue, 3 Nov 2009 08:10:48 -0200 (BRST)

Final-Recipient: rfc822; bigtone@mycompany.com
Action: failed
Status: 5.0.0
Diagnostic-Code: X-Postfix; host mycompany.inbound10.mxlogic.net[208.65.144.2]
said: 554 Denied (Mode: normal) (in reply to end of DATA command)

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This is what the brazilian people are getting from a few email addresses when they send out. I did a query on their domain and it looks like their ISP is on a level 3 blacklist. I told them this but they came back in broken english about some kind of secondary email server... I just want to make sure that, as I read this error correctly, their email is being blocked inbound by mxlogic?

RTmarc

Correct. MXLogic denied the inbound email.

BigTone

Thanks,

I wanted to make sure 100% it wasn't our issue before I told them so.

Chivalry1

BigTone wrote: »

Thanks,

I wanted to make sure 100% it wasn't our issue before I told them so.

Yeah what he said!!

I would let them know that getting off of Blacklist can be VERY difficult. Could be likely the company has a reputation of sending spam on the net.