Acquiring Cisco Annex M firmware

gorebrush

This is getting frustrating.

I recently purchased a Cisco 877 Router on the premise that it would support Annex M (up to 2.5MB upstream). I have an ISP connection with Annex M, however, I think I have inadvertantly purchased the wrong router, and I don't have the necessary feature in the IOS to run Annex M.

How do I go about getting the right one?

Apparently I need a special release software 12.4(11)XJ. I've tried to download this, as we have a CCO account, but says it is forbidden and I cannot obtain the image.

Any ideas how I can go about getting this feature enabled?

Thanks

Project2501

What model is it?

Cisco 870 Series Integrated Services Routers for Small Offices [Cisco 800 Series Routers] - Cisco Systems

Based on your post I'll assume you have a CISCO877-M-K9 or CISCO877W-G-E-M-K9 SKU.

Cisco 800 Series Integrated Services Router wrote:

Q. What's the difference between the Cisco 877 and Cisco 877M?
A. Cisco 877M provides annex M support with the MTK20196P chipset. Cisco 877 can not be upgraded to provide annex M support.

Cisco 800 Series Integrated Services Router [Cisco 800 Series Routers] - Cisco Systems

gorebrush

Ah, crap.

Project2501

I'll take it you don't have the right model.

gorebrush

You are absolutely spot on.

I'm talking to the reseller to see if we can get it sorted.