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Vendor helpdesk nightmares...lets hear em
Knives Out
Member Posts: 91 ■■□□□□□□□□
in Off-Topic
I'm on the phone, on hold waiting in the queue for a major vc vendor's "level 2" support. Its been approximately 36 mins...the first call I waited 20 minutes, only to be 3 sentences into conversation with a level 2 engineer and the call hung up.
Whats your beef?
Another experience I've routinely had with a major ISP is we contact them regarding one of our connections with a problem where the modem wasn't responding to pings, even though we may suspect its a modem issue, as a precaution prior to calling the ISP we verify everything is cabled correctly with the customer over the phone.
Usually, the ISP is in the midst of trying to tell me its a cabling issue "it looks like one of the cables isn't connected" and as we're on the phone it starts working
That kinda stuff. Anyone else got any vendor helpdesk experiences. Don't name names or anything.
Whats your beef?
Another experience I've routinely had with a major ISP is we contact them regarding one of our connections with a problem where the modem wasn't responding to pings, even though we may suspect its a modem issue, as a precaution prior to calling the ISP we verify everything is cabled correctly with the customer over the phone.
Usually, the ISP is in the midst of trying to tell me its a cabling issue "it looks like one of the cables isn't connected" and as we're on the phone it starts working
That kinda stuff. Anyone else got any vendor helpdesk experiences. Don't name names or anything.