Resume Advice
RouteThisWay
Member Posts: 514
Just posting my resume 
Figured I would ask for some advice from the fellers here, and see if anyone has any ideas/suggestions.
I wasn't sure where to list my clearance, so I just placed it under certifications as well.
Not really actively looking for a job, but.. it's always handy to keep an updated resume close by
And I realize the formatting came out horrible lol. So here is the link to download it in Word 2003 format if you want to look at it there and check out the formatting
Link: dwmha-NOPII.doc
[FONT="]
[/FONT]
[FONT="]My Random Name
[/FONT]
Education
[FONT="]Some School[/FONT] Graduated August 2008
§[FONT="]Associates of Occupational Science in Information Technology[/FONT]
§Graduated with Highest Honors
§3.8 GPA
Certifications
§CompTIA A+ Certified
§CompTIA Network+ Certified
§Active US Department of Energy Q Clearance
Summary of Qualifications
§RSA SecurID user administration (Account creation, account lockouts, troubleshooting, PIN creations, etc)
§Active Directory administration (User accounts, Computer accounts, and Group policy)
§DHCP service configuration
§Checkpoint PointSec encryption software configuration/administration
§GoToMyPC account creations and integration with RSA SecurID appliances.
§Symantec Ghost Enterprise 2.5 Suite configuration and workstation image deployment, primarily utilizing the network GhostCast feature.
§Configuration of Outlook 2003 and 2007 with the Exchange server.
§Deployment and support of desktop workstations for a 150 user facility.
§Proficient in with both Windows XP and Vista client Operating Systems.
§Prioritize and respond to user Help Desk issues efficiently and effectively.
§Strong organizational skills demonstrated by maintaining IT Asset records.
Experience
11/2008 – Current Some CompanySome Place, TN
[FONT="]Technical Specialist[/FONT]
§Supported 150 users at the US Department of Energy facility, Office of Scientific and Technical Information (OSTI).
§Deployed Symantec Ghost 2.5 Enterprise on a Win2K3 box, and configured a standard desktop image to be used with all workstations. Also utilized this solution for laptop imaging.
§Deployed Checkpoint Pointsec encryption solution to be used on all laptops that left the facility. This involved configuring client machines as well as the server machine.
§Configured user GoToMyPC accounts to authenticate with RSA SecurID appliances. This involved creating the user accounts, assigning SecurID tokens, and troubleshoot/resolve any user issues with the RSA SecurID appliances.
§Set DHCP Reservations for user computers in the DHCP service to allow a consistent IP Address to be assigned for RSA/GTMPC compatibility purposes.
§Configured MAC Address filtering in the DHCP service to only allow authorized MAC addresses to be assigned IP addresses.
§Created user accounts and mailboxes for new Windows users in Active Directory. This also involved ensuring the computer account was placed in the appropriate Active Directory group.
§Resolved Windows user account issues (locked accounts, expired passwords, etc) in Active Directory.
§Ensured hard disk sanitization procedures were in compliance with US Dept of Energy mandate DOE M 205.1 Media Sanitization Manual.
§Barcoded and created inventory records of all IT assets. Managed all location/ownership properties of IT assets, as well as placed purchase orders for any new equipment needed for IT staff.
§Responded to all users Help Desk requests, prioritizing them based on urgency and requester. i.e., All GS-15 (VIP, senior staff, etc) users were moved to front of the line and I was the first point of contact for their requests.
§Resolved all Desktop requests in a timely and efficient manner. This was done using a combination of phone support, in-person support, or RDC functionality.
§Provided remote assistance to offsite contracted developers for VPN access/RSA appliance authentication.
09/2007 – 11/2008 Some Company. Someplace, TN
Service Technician
§Member of a team to install 380 new computers in a one week time frame.
§Lead technician on a team contracted out to install and configure a new Point of Sale setup in a retail store. I installed and configured all of the network devices, as well as supervised installation of cash register/cc machine, and employee computers.
§Communicated with customers over the phone to troubleshoot and resolve any computer/network issues.
§Accessed customer computers via Remote Connection to help resolve any issues which could not be done over the phone.
§Determined faulty hardware in computer systems and replaced internal parts as necessary.
§Replaced laptop hardware including screens, back lights, memory, etc.
§Installed new computer systems and networking equipment at customer locations, and provided advice for maintenance and basic troubleshooting.
§Provided training to customers to familiarize them with new software installed, as well as the basics of Microsoft Office programs.
§Backed up customer files and transferred over to new machines.
§Prioritized and completed service tickets at customer locations on a daily basis.
§Worked with the I.T. departments of our customers to resolve any issues regarding our systems.
§Managed user information in Active Directory for some clients and the PCS network. I would add, remove, and configure users which were new employees, employees transferring to different departments, etc.
§Maintained and upgraded systems for customer sites and company workstations.
§Installed replacement parts in customer servers, including hot-swappable SCSI hard drives, fans, etc.
§Configured mailboxes for Active Directory users in Exchange for clients and the PCS network.
Production Technician
§Assembled and tested computers based on customer specifications.
§Installed and configured hardware and software as directed by the customer.
§Consistently met a quota of 40 computers built per week.
Figured I would ask for some advice from the fellers here, and see if anyone has any ideas/suggestions.I wasn't sure where to list my clearance, so I just placed it under certifications as well.
Not really actively looking for a job, but.. it's always handy to keep an updated resume close by
And I realize the formatting came out horrible lol. So here is the link to download it in Word 2003 format if you want to look at it there and check out the formatting
Link: dwmha-NOPII.doc
[FONT="]
[/FONT]
[FONT="]My Random Name
[/FONT]
Education
[FONT="]Some School[/FONT] Graduated August 2008
§[FONT="]Associates of Occupational Science in Information Technology[/FONT]
§Graduated with Highest Honors
§3.8 GPA
Certifications
§CompTIA A+ Certified
§CompTIA Network+ Certified
§Active US Department of Energy Q Clearance
Summary of Qualifications
§RSA SecurID user administration (Account creation, account lockouts, troubleshooting, PIN creations, etc)
§Active Directory administration (User accounts, Computer accounts, and Group policy)
§DHCP service configuration
§Checkpoint PointSec encryption software configuration/administration
§GoToMyPC account creations and integration with RSA SecurID appliances.
§Symantec Ghost Enterprise 2.5 Suite configuration and workstation image deployment, primarily utilizing the network GhostCast feature.
§Configuration of Outlook 2003 and 2007 with the Exchange server.
§Deployment and support of desktop workstations for a 150 user facility.
§Proficient in with both Windows XP and Vista client Operating Systems.
§Prioritize and respond to user Help Desk issues efficiently and effectively.
§Strong organizational skills demonstrated by maintaining IT Asset records.
Experience
11/2008 – Current Some CompanySome Place, TN
[FONT="]Technical Specialist[/FONT]
§Supported 150 users at the US Department of Energy facility, Office of Scientific and Technical Information (OSTI).
§Deployed Symantec Ghost 2.5 Enterprise on a Win2K3 box, and configured a standard desktop image to be used with all workstations. Also utilized this solution for laptop imaging.
§Deployed Checkpoint Pointsec encryption solution to be used on all laptops that left the facility. This involved configuring client machines as well as the server machine.
§Configured user GoToMyPC accounts to authenticate with RSA SecurID appliances. This involved creating the user accounts, assigning SecurID tokens, and troubleshoot/resolve any user issues with the RSA SecurID appliances.
§Set DHCP Reservations for user computers in the DHCP service to allow a consistent IP Address to be assigned for RSA/GTMPC compatibility purposes.
§Configured MAC Address filtering in the DHCP service to only allow authorized MAC addresses to be assigned IP addresses.
§Created user accounts and mailboxes for new Windows users in Active Directory. This also involved ensuring the computer account was placed in the appropriate Active Directory group.
§Resolved Windows user account issues (locked accounts, expired passwords, etc) in Active Directory.
§Ensured hard disk sanitization procedures were in compliance with US Dept of Energy mandate DOE M 205.1 Media Sanitization Manual.
§Barcoded and created inventory records of all IT assets. Managed all location/ownership properties of IT assets, as well as placed purchase orders for any new equipment needed for IT staff.
§Responded to all users Help Desk requests, prioritizing them based on urgency and requester. i.e., All GS-15 (VIP, senior staff, etc) users were moved to front of the line and I was the first point of contact for their requests.
§Resolved all Desktop requests in a timely and efficient manner. This was done using a combination of phone support, in-person support, or RDC functionality.
§Provided remote assistance to offsite contracted developers for VPN access/RSA appliance authentication.
09/2007 – 11/2008 Some Company. Someplace, TN
Service Technician
§Member of a team to install 380 new computers in a one week time frame.
§Lead technician on a team contracted out to install and configure a new Point of Sale setup in a retail store. I installed and configured all of the network devices, as well as supervised installation of cash register/cc machine, and employee computers.
§Communicated with customers over the phone to troubleshoot and resolve any computer/network issues.
§Accessed customer computers via Remote Connection to help resolve any issues which could not be done over the phone.
§Determined faulty hardware in computer systems and replaced internal parts as necessary.
§Replaced laptop hardware including screens, back lights, memory, etc.
§Installed new computer systems and networking equipment at customer locations, and provided advice for maintenance and basic troubleshooting.
§Provided training to customers to familiarize them with new software installed, as well as the basics of Microsoft Office programs.
§Backed up customer files and transferred over to new machines.
§Prioritized and completed service tickets at customer locations on a daily basis.
§Worked with the I.T. departments of our customers to resolve any issues regarding our systems.
§Managed user information in Active Directory for some clients and the PCS network. I would add, remove, and configure users which were new employees, employees transferring to different departments, etc.
§Maintained and upgraded systems for customer sites and company workstations.
§Installed replacement parts in customer servers, including hot-swappable SCSI hard drives, fans, etc.
§Configured mailboxes for Active Directory users in Exchange for clients and the PCS network.
Production Technician
§Assembled and tested computers based on customer specifications.
§Installed and configured hardware and software as directed by the customer.
§Consistently met a quota of 40 computers built per week.
"Vision is not enough; it must be combined with venture." ~ Vaclav Havel
Comments
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JDMurray
Admin Posts: 13,093 Admin
Move the education and certifications sections below your experience.
Put your clearance in a separate section marked "Clearance".
At the top of the resume, put a summary section of your experience in what you've done and the number of years. For example, "UNIX network administrator (5 years), C/C++ programming (3 years), and Help desk (3 years)." These are the key phrases that will help search engines find your resume.
You can also put an "Objectives" section at the very top that simply states the type of work you are looking for. When reading resumes, I find this section helpful, but other do nots, so it's up to you. Have a look at: http://www.techexams.net/forums/jobs-degrees/50054-what-write-objective-field-resume.html -
RouteThisWay
Member Posts: 514
Thanks for the tips man, and thanks for the LI invite "Vision is not enough; it must be combined with venture." ~ Vaclav Havel