Support Ticketing System

maumercado

Hello everyone, Ive been looking for a good (open source) ticketing system to install on a Debian linux server, now Ive been checking out OTRS and OSticket.. and they seem to do the trick. Problem is that it must have spanish interface capabilities and be able to join the domain in order to login using domain usernames and password...

So far Ive been testing osticket but have not found spanish interface and have not being able to authenticate using the domain.

Forsaken_GA

otrs is supposed to be able to do Active Directory integration, and I believe it's web front end is multilingual as well.

down77

I used eGroupware a few times in the past that had a decent and free ticket system. It does support Spanish as a language, AD integration, and can use a LAMP back-end.

Good luck!

middleQ

You might consider Request Tracker. When I worked for an ISP that is what we used, it fits the requirements you are asking for. We used it in both English and Spanish.

lwwarner

Don't know if Trellis will meet your requirements, but it might be worth a look: http://www.accord5.com/trellis

A Spanish language pack is available: http://legacy.forums.accord5.com/index.php?s=&showtopic=301&view=findpost&p=1213

Version 2.0 is supposed to support auth modules, but it is possible to get v1.x to work with ldap/ad as well. Search the Trellis forums...