Please help quick

PD75

Friend of mine emailed me a second ago and said her internet is down. She has rang her provider and said that the connection is working fine so it must be her pc.
When she clicks on the internet icon on her desktop nothing happens. Please help!
Thanks!

keenon

reset pc and reset modem..(also check cables and verify you are getting a isp ip address or not) if it doesn't work go back to isp and ask for higher support group. this is the short answer

PD75

What do u mean by reset the modem? How is this down? By reseting the pc, you mean rebooting right?

keenon

reset aka reboot if its a modem unplug and then plug back in after 10 sec

PD75

Thanks i'll tell her to do that

PD75

Should the pc be turned off while she is unplugging and plugging in the modem cable?

TeKniques

Why don't you open up a command prompt and do some pings to verify you have a connection:

ie: ping www.google.com

If you have an active connection than it must be a configuration on the local pc. Does Internet Explorer (if that's what your using) open from the Start menu? It could be that the target path in the shortcut was replaced on the desktop icon.

Have you checked for Spyware, Malware, Adware? I would do that as well.

PD75

Im not actually with the person in question so im a bit in the dark. She is sending me emails using NTL world and telling me she has a problem. However its been about 20 minutes since she last emailed.

PD75

The connection is fine. Its her icon that doesnt work on her desktop. Whats the best fix?

linuxguy

Create a new shortcut.

Right click, drag, drop, select make short cut.

You can pull off of the start menu.

D-boy

Try a repair of Internet Explorer through Add/Remove Programs in the Control panel.

PD75

D-boy what should she do? Should she remove the internet or reset it in Add/Remove programs?