AA TCL Editor for CME?

I’m trying to setup a BASIC auto-attendant script in CME and am having a hell of a time customizing the canned B-ACD tcl. Any chance that there is a script editor for CME like the one that is built into the Unity Express GUI? I’ve setup plenty of much more complicated AAs in UE with no problems whatsoever! Hmm, I wonder if I can use the UE GUI and export the scripts from there? Probably a different animal.

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Comments

pitviper

Looks like I may be able to use CUE to record the custom voice prompts but the scripts appear to be totally different (.AEF vs tickle). Fired up the Cisco Configuration Assistant Pro (which I absolutely LOATH) and nothing helpful there. Lots of voice stuff has been added. I still rather not trust something Java based when I know that my CLI configs work 100% of the time!

If anyone has any good custom AA examples please share. I'm basically trying to do something like this:
[Welcome Message]-[Dial Extension # at any time]-[“1” for DEPARTMENT1]-[“2” for DEPARTMENT2]-[Repeat]

I would think that this should be do-able without the need for a full voicemail card. The pre-configured B-ACD script is overkill (shouldn't need to setup a queue for this).

pitviper

OK, I finally got the AA script working after upgrading from v2.1.2.3 to v3.0.0.2. I’m wondering if I just had a corrupt file? It’s kinda a b!tch to setup to say the least!

I need to figure out how to block someone from selecting dial by extension option and keying in “911”. For now I may just take the option away until I have the time to test out some COR lists as I don't see an easy way to restrict this via the script itself.

Here’s a working config for anyone else who may be stumped:

application
service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string CME-AA
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 2222
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 2001
param max-time-call-retry 90
param service-name QUEUE-ME
param menu-timeout 2
param max-extension-length 4
!
service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt3 2200
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 2100
!
dial-peer voice 2222 voip
service CME-AA
destination-pattern 2222
session target ipv4:10.1.130.1
incoming called-number 2222
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

pitviper

Fixed the 911 problem by putting mismatching corlists on the AA pilot and 911 dial-peers. The “param max-extension-length 4” prevents people calling into the AA pilot from reaching other local/LD/premium numbers on the PSTN.

Updated config:

dial-peer cor custom
name 911
name local
!
dial-peer cor list call911
member 911
!
dial-peer cor list calllocal
member local
!
application
service CME-AA flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
param number-of-hunt-grps 2
param handoff-string CME-AA
param dial-by-extension-option 1
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 2222
paramspace english location flash:
param second-greeting-time 60
param welcome-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 2001
param max-time-call-retry 90
param service-name QUEUE-ME
param menu-timeout 2
param max-extension-length 4
!
service QUEUE-ME flash:app-b-acd-3.0.0.2.tcl
param queue-len 15
param aa-hunt3 2200
param queue-manager-debugs 1
param number-of-hunt-grps 2
param aa-hunt2 2100
!
dial-peer voice 911 pots
corlist outgoing call911
trunkgroup 1
description <<<<<<<< FXO DIAL-PEER 911 >>>>>>>>
destination-pattern 911
forward-digits 3
!
dial-peer voice 2222 voip
corlist incoming calllocal
service cme-aa
destination-pattern 2222
session target ipv4:10.1.130.1
incoming called-number 2222
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad

Luckycharms

Good post.. sorry I didn't chime in earlier... But good stuff..

pitviper

Luckycharms wrote: »

Good post.. sorry I didn't chime in earlier... But good stuff..

Where have you been man!!!!???

Buried in the books/lab again I’m assuming?

Luckycharms

Actually just trying to keep sharp until the 16th... I am going back..

urabi

hi

i try to config the B-ACD on my 2811 CME 8.6 router , it work with me on dial-peer voice VoIP , but not work on POTS , i don't know way !!

dial-peer voice 1001 voip
service aa
corlist outgoing call-skype
description ** International Call Skype ***
translation-profile outgoing SIP_Outgoing
destination-pattern 00T
session protocol sipv2
session target dns:sip.skype.com
incoming called-number 9905xxxxxxxxx
voice-class codec 1
no voice-class sip localhost
dtmf-relay rtp-nte
ip qos dscp cs5 media
no vad
!
dial-peer voice 810 pots
service aa
description **Land Line 1**
destination-pattern 810
direct-inward-dial
port 0/3/0
forward-digits all
!

also it's work with you to dial by extension direct without option ? my extension 2.. and i make hunt group 1 and 2 and 3

pitviper

Try sending the analog call directly to the AA pilot from voice port - example using 2222 as the AA pilot number:

voice-port 0/3/0
connection plar 2222

Legacy User

I know its an older post. I found a very similar tcl script on the ciscosupport site last night. I tried it and tried dialing into AA and get the msg this system is receiving technical difficulties. What else did you to get that tcl script to work. Did you create a new auto attendant in the cue gui?