CCNA Service Provider Operations

Phliplip112

I think we may need a new CCNA subsection. I never new this came out till today. The CCNP level comes out this July.


640-760 SSPO CCNA Service Provider Operations

Exam Topics

The following information provides general guidelines for the content likely to be included on the Supporting Cisco Service Provider IP NGN Operations exam. However, other related topics may also appear on any specific delivery of the exam.


Perform the network incident management process

• Describe how a trouble ticket processes through the network operations center (NOC)
• Identify key network incident metrics in a NOC incident report
• Apply an incident management process
• Perform incident management using basic tools and documentation
• Close an incident ticket
• Prioritize incident tickets according to standards
• Escalate an incident ticket according to typical criteria
• Create an RFC to implement a fix or workaround for an incident

Apply the problem management process

• Apply the Information Technology Infrastructure Library (ITIL) problem management process to the task of managing networks
• Distinguish between incident management and problem management, and determine the interactions that occur between them

Perform first-level network monitoring and troubleshooting

• Use network management tools to monitor network status
• Interpret device specific alarms and determine the severity of the alarm
• Initiate troubleshooting procedures based on received alarms and/or log messages
• Use network management tools to troubleshoot first-level network incidents
• Use syslog functions, severity levels, syslog traps, and buffering
• Use knowledge of IP fundamentals to determine the most likely cause of a network problem
• Determine the most probable cause of a problem from standard output and SNMP traps
• Utilize common structured troubleshooting approaches

Perform network configuration management

• Backup configurations across standard NOC architectures
• Interpret basic standard scripting commands used in automating network maintenance
• Interpret basic UNIX cron job commands used in automating network maintenance
• Use a network inventory management process

Implement network changes and change management

• Accurately document a network
• Utilize a network change implementation rollback
• Implement a network change based on change documentation
• Perform a network upgrade
• Identify upgrade or downgrade issues and recommend corrective actions
• Verify the usability and effectiveness of a network change

Apply the fundamental concepts of service level agreements (SLAs)

• Identify the unique characteristics of different SLAs
• Inform customers about SLA issues
• Monitor service levels against the requirements of an SLA
  
  
  

Describe basic IP technology in the Service Provider NOC

• Describe the purpose and components of an IPv4 address
• Describe the purpose of and components of IOS XR
• Use IOS XR to perform basic router functions
• Compare and contrast IPv4 to IPv6 addresse

mikej412

Phliplip112 wrote: »

I never new this came out till today.

Now that you let everyone know about this all the prices for the used CRS-1s will skyrocket on eBay










http://www.techexams.net/forums/ccna-ccent/53800-ccna-service-provider.html?highlight=ccna+service+provider

http://www.techexams.net/forums/ccna-ccent/52961-ccna-service-provider-operations.html?highlight=ccna+service+provider

Phliplip112 wrote: »

I think we may need a new CCNA subsection.

If there is any interest (and posts relevant to the study for the CCNA Service Provider) may create the sub-forum. Then we'll move any existing post to that forum. But until that time (if ever) the few CCNA Service Provider posts can be made in the main CCNA/CCENT forum.

Phliplip112

That's strange, I did a quick search on the forum and it didn't come back with any threads. I guess I fail.

I probably spelled something wrong when I searched for it.

Darthn3ss

I'm planning on taking this.

If you take the CCNA SP exam and ICND, would you still need to take ICND2 to be considered a "regular" CCNA?

alan2308

Darthn3ss wrote: »

I'm planning on taking this.

If you take the CCNA SP exam and ICND, would you still need to take ICND2 to be considered a "regular" CCNA?

According to this there are NO prerequisites for the CCNA SP, although the ICND1 exam is part of it. So it looks like the answer is no.

DPG

Darthn3ss wrote: »

I'm planning on taking this.

If you take the CCNA SP exam and ICND, would you still need to take ICND2 to be considered a "regular" CCNA?

ICND1 + SSPO = CCNA: SP Operations and CCENT

ICND1 + ICND2 + SSPO = CCNA, CCENT, and CCNA: SP Operations

CCNA + SSPO = CCNA and CCNA: SP Operations

gouki2005

what new things we going to learn in this cert?? new technology, new protocols, new equipment????

alan2308

gouki2005 wrote: »

what new things we going to learn in this cert?? new technology, new protocols, new equipment????

The objectives are in the first post.