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SubnettingGoddess wrote: » Just a wee rant. A recruiter called shortly after emailing me about what was essentially my prior position in DC. I told him repeatedly that this was actually my former position and that I needed to stay in Texas. He just kept repeating that he had an opportunity in Washington DC for me. When I finally convinced him that I wasn't interested, he asked if I had friends who might be. I told him everyone I knew with that skill set (a pretty specific one) already worked at that company. It's just frustrating. I am pretty clear online where I am willing to move to and people disregard it all the time. Anyone else?
This position is part of the Worldwide Customer Operations organization, supporting the effort to design future processes in support of standing up a Shared Services operating model, resulting in value creation to both internal clients and external customers. The process designer will be responsible for implementing process improvement projects, which will include leading the application of business process framework, based on the DMAIC methodology and tools. This individual will also be able lead process design or improvement projects from start to finish, to facilitate teams and act as a change management agent. The primary effort of work will center around the end to end process for providing customer support. This role will be a part of a business process re-engineering and management team, focused on improving the current level of effectiveness and efficiency of the customer support processes. These improvements will be designed based on VoX and need to balance the needs of four primary stakeholders of the process (customers, partners, shareholders, and employees). As part of designing and implementing process improvements, it is required to be able to demonstrate with metrics the capacity of the new process, the improvement against baselines, and assess and confirm ROI. Other areas of focus include cross team collaboration to determine the process repository and documentation framework and guidelines. In addition, as a change agent, this role will be responsible for facilitating the skill development and building of process expertise within the organization. This role may require establishing a business process center of excellence and provide process improvement guidance and direction with a primary focus on DMAIC knowledge transfer. It will be critical to influence groups to think from a process perspective and provide practical help.
- Strong orientation toward and use of appropriate processes to improve productivity of the organization and customer satisfaction. - Able to design business processes at various levels with little guidance. - Demonstrated knowledge of DMAIC methodology applied to the design or improvement of processes - Demonstrated knowledge of transactional DMAIC tools, including : process mapping, VOC, QFD, Pareto analysis, and cause and effect. Ability to document work in a format useable to others. - Ability to apply knowledge and understanding of all interdependencies between business processes. - Ability to organize and analyze data from complex transactions - Experience with Project leadership and management, timelines, resource, budget, risk management. - Strong communication and influencing skills - Ability to analyze, synthesize information and decompose complex issues and explain them with simplicity - Strong passion for the customer experience and driving solutions from a customer's perspective - Strong understanding of the principles of change management - Ability to work autonomously with high level direction to successfully deliver results, as a process designer, project lead, and to successfully drive change in organizations - Applies knowledge of business strategies, up-stream and down-stream business processes, and organizational objectives. Able to drive solutions consistent with approved strategies and methodologies, while maintaining the flexibility to adopt new methods. - Serve as a consultative business partner to client groups, integrating technical expertise/experience, client business objectives and marketplace factors. - Utilize strong teamwork skills, with a capability to build partnerships across organizations. - Demonstrate coaching and teach/training skills. - Experience in customer service industry and/or Shared Service implementation experience is a plus
tpatt100 wrote: » I was driving home from work one day and an Indian recruiter called me. I had him on my hands free in my car but I still almost wrecked because I was physically straining to understand what the hell he was saying. I am used to accents, I grew up with some thick accents all around me but damn this guy was horrid.
Caller: "Hi, my name is <name> from <some placement agency>, and I have a position that you would be perfect for." Me: "Hi there, <name>. Is this position local to the Bay Area?" "Uhh. . . no. But I think the job I have for you is per--" "Alright, is it either a Windows admin position or a network engineering position?" "We're looking for a Linux administrator with SQL experience." "I see. Well, thank you for the call. Once you do have something local that fits my skillset, please send me an email." "Do you know anyone who is--" "I apologize for rushing off, but I have an appointment to keep. Have a nice day." <click>
Ryan82 wrote: » docrice, I can't tell you how many positions I have seen that by the time I have finished reading the job summary I have no idea what they are looking for. Here are some other things I love: 1) Help desk positions looking for a candidate with a CCIE 2) Receiving an e-mail from a recruiter about a position, then responding that you are interested and would like to set up a time to discuss further, and never receive a reply. 3) Receiving an e-mail from a recruiter about a position half way around the world, and replying to them that you aren't interested in that particular position, but are interested in a position they have that is 10 minutes from where you currently work. Of course you never receive a reply. This is easily a 15 thousand dollar instant cost savings for their company
docrice wrote: » I posted my resume on Dice a while back just to see what the market feels like right now. On occasion, I get notices for positions which have practically nothing to do with my focus, except perhaps it keyword-matched something on my resume. A keyword like "process." The following is what a recruiter sent me last week about a Process Analyst position. Keep in mind I do IT type work. I have never yelled "Bingo!" so many times when reading through the corporate buzzword bingo text: So ... what does one actually do in a job like this again? Well, perhaps the skill set description might shed some light: I'm thinking this has something to do with "process."
Ryan82 wrote: » How about this line from a job posting I just saw:Working knowledge of UNIX SOLARIS and Windows operating systems - Generator and air conditioning maintenance is a plus I mean, I understand that with the economy in shambles companies are trying to find individuals who are cross-trained, but Solaris and generator maintenance? Awesome..
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