Work Order System

kinggeorge1987

Hey everyone,

My assignment this week in my Server+ course is kinda out of my league, of course I'm not looking for a answer, and I have done a little research but the assigned reading and labsim has mentioned nothing about this.

The last question of our written assignment this week is, "How would you document your work order system?". I have never been in a large corporation, nor have I ever stepped foot in a server room. So can y'all give me an idea about what an actual work order system is, and it's purpose ?

forkvoid

"work order" is the usual term in facilities management. In IT, it's usually called a ticket system or incident management system. Purpose is to track issues so they don't get lost by being on sticky notes, emails and verbal "hey can you do this". At a more advanced level, a good ticket system will be able to do historical reporting to see trends of issues(eg, people are having lots of problems with using Outlook, which could lead to a conclusion that you need to conduct a training session), assign tickets to specific staff members, etc.