Need help on a networking title

I work in a support center at a tier 2 level, but I also monitor networks and do 1st level troubleshooting on switches, routers, circuits etc. I don't actually test the circuits, but I narrow it down to them when I perform my troubleshooting at times. What would be a good job title for that? I don't want sell myself short, but I also don't want to lead on to something I am not.

Id say 20 of my 40 hours a week is allocated to this function. As you see it is a big part of my work week. I don't feel I am just a remote helpdesk tech and don't want to advertise myself as that either.

One other thing. Do you think listing dual hybrid roles in your resume is a good or bad idea? EG Remote Desktop support tech/network analyst.

Any suggestions are welcomed.

Kind Regards,
Patrick

Find more posts tagged with

Save $250 on 2025 certification boot camps from Infosec!

Book now with code EOY2025

Button

Comments

earweed

I'm no expert in the field of resumes but the dual titles may be fit for you. Make sure in your job description to include plenty of stuff from both roles. The question would be whether to keep the tasks/roles you perform seperate or to keep the most sought after skills from both titles near the top of your job description to enhance your "scannability"

forkvoid

N2IT wrote: »

I work in a support center at a tier 2 level, but I also monitor networks and do 1st level troubleshooting on switches, routers, circuits etc. I don't actually test the circuits, but I narrow it down to them when I perform my troubleshooting at times. What would be a good job title for that? I don't want sell myself short, but I also don't want to lead on to something I am not.

In my experience, this has usually been called a network analyst--monitoring and troubleshooting, but no actual fixing.

NetworkingStudent

N2IT wrote: »

I work in a support center at a tier 2 level, but I also monitor networks and do 1st level troubleshooting on switches, routers, circuits etc. I don't actually test the circuits, but I narrow it down to them when I perform my troubleshooting at times. What would be a good job title for that? I don't want sell myself short, but I also don't want to lead on to something I am not.

Id say 20 of my 40 hours a week is allocated to this function. As you see it is a big part of my work week. I don't feel I am just a remote helpdesk tech and don't want to advertise myself as that either.

One other thing. Do you think listing dual hybrid roles in your resume is a good or bad idea? EG Remote Desktop support tech/network analyst.

Any suggestions are welcomed.

Kind Regards,
Patrick

I would say try O-net…. One of my teachers recommend this website, because it helps people describe a past or present job on a resume. Also, It gives you a good idea of the daily tasks that a person in a specific job might do. Good luck, I hope this helps
O*NET OnLine
O*NET Resource Center - Overview
Maybe this is your role---->15-1041.00 - Computer Support Specialists
About O*NET
The O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.
The Occupational Information Network (O*NET) is being developed under the sponsorship of the US Department of Labor/Employment and Training Administration (USDOL/ETA) through a grant to the North Carolina Employment Security Commission. Learn more about the O*NET project partners.

N2IT

forkvoid wrote: »

In my experience, this has usually been called a network analyst--monitoring and troubleshooting, but no actual fixing.

That is really what it boils down to. I can tell if a circuit is bouncing or if packets aren't arriving properly. Can see if the line is up yet the protocol is down. Check for routing ip conflicts. Utilize tools to see if there are alerts or alarms going off on certain routers. Use additional tools to check out the network traffic. Example if there is a large application push to a certain OU over a certain LAN which is tying up bandwidth.

Those are some of what I do. And it seems to fit your defintion.

N2IT

NetworkingStudent wrote: »

I would say try O-net…. One of my teachers recommend this website, because it helps people describe a past or present job on a resume. Also, It gives you a good idea of the daily tasks that a person in a specific job might do. Good luck, I hope this helps
O*NET OnLine
O*NET Resource Center - Overview
Maybe this is your role---->15-1041.00 - Computer Support Specialists
About O*NET
The O*NET program is the nation's primary source of occupational information. Central to the project is the O*NET database, containing information on hundreds of standardized and occupation-specific descriptors. The database, which is available to the public at no cost, is continually updated by surveying a broad range of workers from each occupation. Information from this database forms the heart of O*NET OnLine, an interactive application for exploring and searching occupations. The database also provides the basis for our Career Exploration Tools, a set of valuable assessment instruments for workers and students looking to find or change careers.
The Occupational Information Network (O*NET) is being developed under the sponsorship of the US Department of Labor/Employment and Training Administration (USDOL/ETA) through a grant to the North Carolina Employment Security Commission. Learn more about the O*NET project partners.

Thank you for this great resource

it_consultant

If you can actually find a routing problem and can remedy it, thats a far cry higher than just being able to tell if a circuit is bouncing. What can you actually fix right now?

N2IT

it_consultant wrote: »

If you can actually find a routing problem and can remedy it, thats a far cry higher than just being able to tell if a circuit is bouncing. What can you actually fix right now?

Depends on the situation

I don't configure routers or switches and I sure the heck don't design LAN or WAN infrastructures, partly because my role doesn't allow me to.

I can diagonsis if a port has gone bad on a switch and if the device needs to be replaced. Same goes with a router. I can check the interface to see if there are problems and what problems have occured. I can reboot the routers remotely to see if that will renew the IP. Basic stuff that all Network techs/NOCS do.

I don't have one certification in networking yet, but I have only been doing this part of my job for a year. Each day that goes by I only get stronger.

IMO Experience > Certs and I am thankful to actually be able to get my hands on this equipment.

it_consultant

OK, I would say network analyst then, sounds good. NOC technician might also be appropriate.

N2IT

it_consultant wrote: »

OK, I would say network analyst then, sounds good. NOC technician might also be appropriate.

Thanks for the 411. I honestly had no idea where I stood with my title so I basically defaulting to what all the network guys had to say.

I don't want to be a faker or a liar, but I also want my due lol You having your CCNA gives you credibility in my eyes, and I appreciate you taking the time to replying.

Thanks again

Paul Boz

Why are you making up your own title?

N2IT

Paul Boz wrote: »

Why are you making up your own title?

Because it's what I do regardless of the classification I am.

If your title was data entry clerk but half the time or more you coded Java would you list data entry clerk?

Most likely you would list a hybrid position type. To me that is the most accurate way of listing it.

It goes both ways. If your title is DBA, but all you do is use MS Access and create forms and reports off the tables all day, should you really be listing yourself as a DBA even though the position list you as that?

I feel you need to be honest to your future employers, lying to them one way or another is not right.

Paul Boz

N2IT wrote: »

Because it's what I do regardless of the classification I am.

If your title was data entry clerk but half the time or more you coded Java would you list data entry clerk?

Most likely you would list a hybrid position type. To me that is the most accurate way of listing it.

It goes both ways. If your title is DBA, but all you do is use MS Access and create forms and reports off the tables all day, should you really be listing yourself as a DBA even though the position list you as that?

I feel you need to be honest to your future employers, lying to them one way or another is not right.

Being honest is difficult for most people, especially when it is regarding something difficult to disprove and has the potential to increase one's bottom line. It is very easy for someone to go from "network analyst" to "network engineer" to "sr network engineer" to "Lead Network Architect" in their imagination.

In the case of the OP, I'd say an appropriate title would be "Network Support Analyst."

N2IT

Paul Boz wrote: »

Being honest is difficult for most people, especially when it is regarding something difficult to disprove and has the potential to increase one's bottom line. It is very easy for someone to go from "network analyst" to "network engineer" to "sr network engineer" to "Lead Network Architect" in their imagination.

In the case of the OP, I'd say an appropriate title would be "Network Support Analyst."

Oh believe me I have struggled with this because I am so law abiding and truthful. I don't want to walk in a situation and have them think "this guy has no idea what he is doing", nor do I want to under value myself because I was given a collateral duty which so happens to fall into a different genre of IT. It's a complex balancing act which I am trying to balance. That's why I am coming to you all and getting your opinions. I changed my title to what you wrote, not because you said so, but because I agree with you.

As always thanks for the input.

Paul Boz

For the record I wasn't saying that you in particular have an issue with honesty. Its just something that I think we all struggle with.

N2IT

Paul Boz wrote: »

For the record I wasn't saying that you in particular have an issue with honesty. Its just something that I think we all struggle with.

I can see your point of view and believe me nothing personal.