Knowing what "ConnectWise" is for interview

geeksquad09geeksquad09 Member Posts: 177
in IT Jobs / Degrees
Buddy of mine calls me up to let me know his dad wants to interview me for an open spot in their shop, while going through with me what i will be tested upon he mention "Connect Wise" do you guys have any experience or information on what it is perhaps.
Currently Studying for Network+, Server+, and Security+

The computer was born to solve problems that did not exist before
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  • gosh1976gosh1976 Member Posts: 441
    The shop wouldn't happen to be in Griffin would it?
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  • geeksquad09geeksquad09 Member Posts: 177
    gosh1976 wrote: »
    The shop wouldn't happen to be in Griffin would it?

    No sir, its located in downtown newnan.
    the name of the shop is "Newnan Computers"
    Currently Studying for Network+, Server+, and Security+

    The computer was born to solve problems that did not exist before
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  • gosh1976gosh1976 Member Posts: 441
    geeksquad09 wrote: »
    No sir, its located in downtown newnan.
    the name of the shop is "Newnan Computers"

    Just wondering I saw an ad for a job in griffin today and they mentioned Connect Wise. which by the way is "professional service automation" software. It does CRM, ticketing, billing all that kind of stuff. Here's their website with a fair amount of info about it> IT Business Automation Software |IT Service Software | PSA Software - ConnectWise and you can watch a little video about it and if you sign up you can view a demo.
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  • Daniel333Daniel333 Member Posts: 2,077 ■■■■■■□□□□
    Hmm.. couldn't hurt to ask what they mean by that. I mean, if they just want to ensure you know a ticketing system just prove to them you do. On the other hand they may actually want someone to maintain the CRM and reporting modules. It can also connect to other service providers boards too. The "ConnectWise network".

    This is allows small local shops to team up to provide service over large areas etc etc.
    -Daniel
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  • petedudepetedude Member Posts: 1,510
    . . . is help desk system software targeted at managed service providers.*

    It's a lot like any other help desk application. . . Remedy, Heat, or what have you. If you haven't used ConnectWise but have used a help desk ticketing system, pitch your experiences with that help desk system.
    Even if you're on the right track, you'll get run over if you just sit there.
    --Will Rogers
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  • Krusty_47Krusty_47 Member Posts: 74 ■■■□□□□□□□
    Connectwise(pretty sure there isn't a space) is a incident ticketing system. We use it at my current employee for one of our clients. I don't know much more than that because I've never used it. Sorry I can't help you out any more than that.

    From what I can tell it should be really easy to get familiar with though. Most ticketing systems are pretty easy...With the exception of HP Openview. That is about the most worthless piece of crap I've ever used.
    Goals for 2011.


    Graduate from WGU by Dec 2011. I have almost 80 CU's starting in February. This is also my new years resolution for 2011.

    On the list for January 2011
    Project+ and CIW Foundations.
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  • pham0329pham0329 Member Posts: 556
    Like others have said, ConnectWise is a ticketing system. It allows end-users/clients to create tickets through a web portal/email, or you can create them manually.

    It allows you to keep track of how much time you've spent on a ticket, how much of your time is billable towards a client. It has a KB feature that you can use to document well known bugs/errors and resolution. It's a pretty complex piece of software that can do a lot of things but it's pretty easy to use.
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  • etbjr182etbjr182 Member Posts: 49 ■■■□□□□□□□
    pham0329 wrote: »
    Like others have said, ConnectWise is a ticketing system. It allows end-users/clients to create tickets through a web portal/email, or you can create them manually.

    It allows you to keep track of how much time you've spent on a ticket, how much of your time is billable towards a client. It has a KB feature that you can use to document well known bugs/errors and resolution. It's a pretty complex piece of software that can do a lot of things but it's pretty easy to use.
    Pretty much nail on the head. I use it at my current job and it took a bit to learn (actually still learning) it is pretty complex but offers a lot. Everyone else here pretty much covered its uses. I'm sure its not TOO different from the other software out there but hey what do I know..its is my 1st help desk job.
    Currently studying for 70-640 :study:
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