Need Help with Resume (PLEASE HELP!)

Rockets34Life

Hello everyone, this post will be long, but I desperately need help to condense my job description of my current job. My current position is Sr. Desktop Support / System Administrator (level I think of sys admin is junior to intermediate)

I have been working on this for a couple weeks now to list all the responsibilities/duties and I think I have everything. My resume barely fits on one page and I know this will definitely kick it to 2, but I want to see if I can get it condensed as much as possible so it summarizes what I do. Thanks in advance.

Active Directory

- add/delete/modify users and groups in AD
- created/managed distribution/security groups in AD
- setup email addresses with AD accounts
- created/unlocked/disabled accounts and reset accounts password through AD
- for terminated employees, disabled their account in AD and removed them from all groups except Domain Users in AD
- once PCs were added to domain, moved them to the dept. OUs that were setup with group policies
- created contacts that were associated with AD accounts when email addresses needed to be forwarded
- created login scripts and associated it with user's AD profile so when they log onto ntwk, it's automatically mapped

PC Software

- support 500+ users locally (face-to-face), by phone, and remote
- remote software for troubleshooting - LogMeIn, RealVNC, and Dameware
- used ticketing program for documenting problem and troubleshooting steps to solution
- used it as a communication tool with other groups to work with them on any higher level issues

Software list I work with:

Citrix
LogMeIn
MalwareBytes
CCleaner
Dameware
Blackberry Desktop Mgr. - used to backup/restore Blackberry. if phone is setup with tethering plan, used IP Modem function to connect mobile phone provider profile and it would tether at 115.2Kbps
Checkpoint Endpoint Connect for VPN
McAfee Enterprise 8.5 or 8.7 (if not on image)
Microsoft Office 2007
Microsoft Live Meeting 2007
Roxio CD Burning Software
Winzip

There's more, but these are the primary....

PC Hardware

- desktop models: Dell Inspiron, IBM Thinkcentre
- laptop models: Dell Latitude, IBM/Lenovo Thinkpad, HP Elitebook
- setting up new user with equipment (laptop, docking station, keyboard, mouse, laptop bag, basic image of software, external monitor, key fob, instructions on setting up key fob)
- setup basic image for each brand model with company approved software. imaged desktops/laptops with Acronis True Image
- PC hardware troubleshooting - replacing fans, PCI cards, cables, power supplies, etc.
- upgraded broken desktops/laptops with parts from working desktops/laptops to use them as loaners for users who have broken systems
- setup network connectivity at cubes by taking the data ports and attaching them to active ports on switches

Servers

Worked with:

- print server to install printers and drivers
- telephone server - setup user with phone extension and setup name for digital display on phone
- shared folders server (created home drives for users, worked with repository folder - TSS drive share, setup permissions/access for users on folders, etc.) - dal-file
- Safeboot Encryption server - worked with McAfee Endpoint Encryption Mgr
- blackberry server (BES) - added/deleted/modified users on BES. setup enterprise activation for mobile phones to authenticate with BES

VPN and RSA Security

- setup AD users onto RSA Security Console by adding them to RSA users. Next, associated a key fob for authentication via VPN
- assisted users in installing/setting up VPN and making sure they can get access to corporate ntwk or corporate desktop
- created batch scripts for VPN users to map shared drives after they are VPN'd in

Printers

- replacing toner, cleared jams (anything hardware related, we called printer maintenance contracted company)
- setting up/configuring network printers on print server - 1st: created DHCP reserveration IP, 2nd: configured printer with IP and tested printer. if individual printer (LPT1), install/setup with printer software/drivers on desktop/laptop
- printer brands supported - HP, Epson, Okidata, Ricoh

Office phones

- setup phones by porting voice port from cubes to extension ports in IDF room
- configured phones on Toshiba eStrata Network eManager - setup voicemail and display name
- worked with telecom company to get extension list and what voice ports are available for deployment
- also worked with telecom company to set voice ports of office numbers to be forwarded to remote users
- setup headsets/bases (Plantronics, OfficeRunner/Sennheiser) for office phones

Virusscans/Safeboot

- removed viruses from desktops/laptops using McAfee Virussscan and Sophos Client
- updated virus definitions for both McAfee and Sophos
- installed/encrypted using Safeboot and also decrypted Safeboot with Wintech CD
- with McAfee Endpoint Encyption Manager, for the userIDs, we're able to reset to default password (12345) so it would be setup to authenticate with their AD account

Adware/Spyware Utilities

- used Malwarebytes and CCleaner to remove malware, adware, registry errors, temp internet files, etc.

Mobile Phones

- setup/configure/troubleshooted Blackberrys, iPhones, Nokia E7x phones, HTC Evos
- setup email by authenticating phone with Exchange Server
- configured phones with calling/data plans by calling Sprint/T-Mobile for assistance

Live Meeting

- setup Live Meeting accounts on Live Meeting Manager
- usually setting them up as administrator, organizer, member

Asset Inventory

- kept track of inventory of all desktops/laptops/printers
- we tracked the equipment by last name, first name, brand, model, serial number/service tag, tech specs, location, laptop/desktop, asset tag, warranty date, manager of end user
- used Excel spreadsheet and kept it up to date when deploying/decomissioning equipment
- ordered laptops/desktops/computer parts and accessories through CDW/Pomeroy by creating purchase orders to get approved by director and accounting for purchase

Procedure Documentation

- created documents on procedures (i.e, PC Build - Replacement Checklist, instructions for setting up Live Mtg accounts, instructions for new users on setup RSA/VPN, etc.) and it's been uploaded to our HomeBase Sharepoint site

Outlook

- setup user's account and authenticate it with the Exchange server so it downloads user's email/contacts/calendar, etc.
- setup read/write/modify access (Editor, Reviewer, etc.) in Outlook for users who need access to other users' calendars, inbox, etc. or the whole mailbox
- once users' have access to the full mailbox, added mailbox(es) to the user's Outlook
- setup archiving for users and saved .pst files to their network drive so it doesn't take space on local HD and it will not be lost if HD is corrupted
- ran Office diagnostics and Office repair when Outlook was having issues

Audio/Video

- setup conference rooms with laptop and projector to run presentations
- setup guests who occupied conference rooms with hard-wired ethernet cable or wireless network connectivity

Typical New User Setup List:

- Laptop or Desktop
- Active Directory - jdoe - usually 1st initial, last name
- set up AD access and installed basic image software and any extras per user on desktop/laptop
- Install Adobe PDF Writer (print to PDF) and Adobe Reader
- e-mail distributions list (setup through AD) - most of the time mirrored after a person in their group
- john.doe@blahblah.com - email address
- Live Meeting Account - usually setting them up as administrator, organizer, member
- Maestro access and password - login to access trouble ticket system to submit tickets
- Needs Read/Write Access to Outlook Calendars for most of the time their managers/assistants
- Office 2007 Suite – Word, Excel, PowerPoint, Outlook, One Note, Publisher, etc.
Outlook w/ Live Meeting Add-On
- Setup office phone, assign phone number and setup name on phone onto the phone server, go to telecom room and move phone number with voice port
- Assign Blackberry with area code - Blackberry was purchased, called Sprint/T-Mobile to set it up with calling/data plan, and once it's setup, authenticated it with BES
- RSA Token (key fob) and Checkpoint Secure Remote Software
- Laptop / keyboard, mouse, bag, etc…..

jtoast

Sounds to me like you are wearing a lot of hats in your current position. My suggestion would be to create a new resume for each position you are applying for and only list skills that are relevant. In your cover letter discuss the fact that you have a much wider skill set and are able to discuss them during the interview.

With that said, if your resume takes two pages, then use two pages. Your resume should be as long as it needs to be and then stop. As long as everything on it is relevant and necessary, I don't sweat length.

Rockets34Life

This was the job description when I signed up for this contract:

Desktop Support Specialist

Tasks

• Manage and support remote user access through Checkpoint’s SecuRemote VPN connectivity.
• Create and manage mailboxes in Exchange 2003 and MS Outlook (various versions).
• Hardware and Software purchases
• Monitoring of the local area network
• Active Directory Administration
• Account creation and deletion
• Create and manage user and group accounts
• Install new software releases, system upgrades, evaluate and install patches and resolves software related problems for Microsoft server environment.
• Support PC environment by providing end user support on hardware and software, repair and upgrade hardware, install and move PCs and data cabling, user training in PC applications.
• First contact for employees (local and remote) for all trouble reporting.
• Evaluate new software releases, system upgrades, patches and resolves software related problems for Microsoft server environment.
• Printing setup and administration
• Ensure data integrity and security on the LAN and all PC's.
• Workstations, including assembling, troubleshooting and upgrading
• Install and maintain Anti-Virus on user workstations


Skill sets

• Windows 2000 and XP
• Microsoft Exchange
• Active Directory
• Mcafee Anti-Virus and Sophos Anti-virus
• Network infrastructure; i.e DNS, DHCP, WINS, print servers etc….


I thought that was it, but it just got a lot worse when I came to this job. The infrastructure is a mess, which is a positive for me from a learning perspective, but it has also been a pain maintaining the environment. Our desktop support dept. consists of one guy who is a Lead Desktop Admin - he barely does any desktop support/sys admin stuff....just does a lot of paperwork, policies/procedures, and a lot of emailing to our director and me.

I definitely didn't want to go off this job description for my resume.

jtoast, when you say "target a new resume for each position I apply for", what positions do you think I could apply for? My total # of years doing desktop support is close to 6 years and system administration (Jr. to Intermediate level) is close to a year.

jtoast

My experience with large corporations is that IT is split into functional groups with most everything you listed being handled by a different team. The server team handles building and maintaining servers, AD team handles AD, the messaging team handles exchange and MOC, OCM handles documentation, client team handles things like global build, antivirus, etc.

If you are getting hired for a smaller company, go wide to show that you can wear any hat they may need at any time. For a larger employer, go deep in whichever area they are looking for but make it clear that you have other skills available should the need arise.

TNT143

Not an expert by any means, but the 'one page' theory doesn't always work, you could end up not listing really relevant information. As JTOAST said, try a separate resume for each job you are looking for. Recruiters use buzzword searches...

One thing I have figured out that most recruiters look for (I sit in a room full of'em) is a 'skills summary' towards the top of the resume listing specific SW and/or HW you may have worked with.

On your AD stuff, for example I would remove for terminated employees, disabled their account in AD and removed them from all groups except Domain Users in AD, you mention that you disabled accounts in the bullet above it. Try to go through and make sure you're not duplicating anything. A lot of your stuff seems somewhat duplicated...

Rockets34Life

Thanks for help so far. Anyone else help me breakdown my current job duties into bullet points for my resume?

I'm also trying on my own, but keep running into roadblocks....