resume critique

ccnxjr

I seem to be stuck in help desk hell!

After applying to several entry level network positions, the only offers i've rec'd are for other help desk positions!
Granted I was/am good at my job, pandering to public opinion is not my idea of a career, if it was sales or politics would've been my next move!

I have no production experience but I do have a few certs and some active duty military background, but my active duty time was spent on VHF/UHF/HF systems and not with IT. I cut it out of the resume because someone people get the impression that I was a military IT guy (i was un-officially though).

I've gotten a few callbacks from recruiters but instead of the entry level network tech positions, which i applied for, they offer me other help desk gigs instead.

I occasionally (always is more like it) get the cold shoulder once i mention that i don't have any "real world" experience outside of the lab time i spent while in college.

Any tips, advice, or suggestions to finally get that real world experience would be appreciated.
I left my last job because I was saddled with significant admin tasks (filing and reports) and had less time to focus on technical challenges (long story) and not because I was less than competent, actually many of the end users felt more confident in my ability to fix things than some of the dispatched techs.


So, would any of you hire this :


First Last
firstlast@gmail.com
555-555-5555

Technical Skills:
Windows Server 2003:
Exchange 2003, Active Directory object (user/group/computer) maintenance, DHCP Configuration, DNS configuration, System Monitor, Network shares and printer management, SCOM 2007 R2

Cisco Switches IOS 12.x (19xx, 29xx series):
Initial switch configuration, remote switch management via SDM/SSH/Telnet, switch port security, VLAN/VLAN trunking/VTP configuration, STP(802.1d) optimization, RSTP(802.1w), implementing Portfast/BPDU guard, EtherChannel

Cisco Routers IOS 12.x (26xx series):
Initial router configuration, remote administration via SSH/Telnet, inter-VLAN routing (802.1q) configuration, implement DHCP pools, configure RIPv2, RIPng, OSPF, EIGRP, PPP (+authentication), Frame Relay, NAT/PAT , ACLs

Misc:
Terminate Cat-5e patch cables to TIA/EIA 568-B and 568-A standards
Familiar with the use of the following diagnostic/troubleshooting tools:
Ping, Tracert, ipconfig, ifconfig, event viewer, task manager, wireshark, fluke’s one touch network assistant.

Experience:
Company B 2009-2010, IT Support Specialist
Key accomplishments:
-Developed macros to automate ticket logging for common tasks in the VA’s V.I.S.T.A. ticketing system
-Implemented short check-list system to aid in quality control of new system deployments
-IT Support Specialist of the year 2009
Other Responsibilities:
-New user orientation and password briefing
-Active Directory/V.I.S.T.A. User account creation, modification and termination
-Configure/customize and support V.I.S.T.A. client access using terminal emulation software
-Triage bio-medical equipment issues to the appropriate engineering team/vendors
-Provide logistical and technical support for client relocation services

Company A 2006-2008, Desktop Support Technician
Key Accomplishments:
-Deployment of Altiris Client to all MS Windows based PC’s
-Scripted common tasks for laptop roll-outs to new users reducing human error and deployment time
-Developed enhanced SOP’s to improve new user orientation and indexed for use as a quick reference guide
Other Responsibilities:
-Perform quarterly in-house auditing of networked systems to ensure compliance with SOX standards
-Troubleshoot/repair/replace/deploy end-user devices (laptops, desktops, blackberries, printers, IP phones)
-Provide general support for peripheral devices (scanners, printers and projectors)
-Provided remote technical support for remote users in Chicago, Los Angeles and San Francisco offices


Education & Training:
Cisco CCNA Certificate, 2011
-Configure, verify and troubleshoot VLANs, VTP, STP and port security operation on Cisco switches
-Configure, verify and troubleshoot OSPF, EIGRP, PPP and Frame Relay on Cisco routers
-Calculate and apply a VLSM IP addressing design to a network

Cisco CCENT Certificate, 2010
-Perform, save and verify initial switch configuration tasks, including remote access management
-Verify network status and switch operation using basic utilities such as Ping, Tracert, Telnet, Show and debug commands
-Implement static and dynamic addressing services for hosts in a LAN environment

Bachelor of Professional Studies cum Laude in Technical Management, DeVry College, 2008
-LAN/WAN Technologies
-Introduction to Project Management (GANTT/WBS charts, workflow diagramming)
-Introduction to scripting technologies (WSH and BASh environments)
-Networking using Windows Server 2003 and Red Hat Linux

CompTIA Network +, 2006

CompTIA A+, 2006

switchrat

Hey,
Your resume could use a little boldness (font) and information about YOU.

Work well in cross functional team environment. Facilitator on 2 multi Million dollar upgrades to drive network efficiency and increase ROI (return on investment) could be the install of 2 router to help load balance. Use your experience and equate it to real time environment.

remember you will be working with others and potential employer want to know DO YOU PLAY WELL WITH OTHERS.

Use your time in college, party well with others...:)

thank kinda stuff...

my 2 cent and good luck

ccnxjr

Thanks for the pointers,
Attaching revised resume
-included logo
-embolden headings and sub-headings
-added peer collaboration bullet
(wasn't too sure where to put it, contemplating a short 3-4 line bio at the top, but thinking i should save that for the cover letter)