Resume Advice

TechZilla

What do you guys think of the below job description. I am trying to keep it short while still outlining my major roles.

Desktop Engineer
First point of contact for all customer support needs. Efficiently diagnose and repair hardware, software and network issues to onsite and remote users. Successfully migrated 100+ users from Windows XP to Windows 7 with minimal downtime. Responsible for all machine initial configurations, performance specifications and maintenance. Created and maintained accurate, complete, and up-to-date inventory records of all computers, printers and peripherals.

This is what I had before:

Desktop Engineer
Deployed, migrated and maintained Windows XP and 7 machines in an Enterprise Environment of 300+ users in 5 locations across the United States. Migrated users from Windows XP to Windows 7 in a timely fashion decreasing downtime. Added and modified users and computers using Active Directory. Managed and monitored anti-virus. Designed and managed both hardware and software inventory sheets. Supported SharePoint intranet by managing site permissions and settings. Deployed network printers to multiple offices as well as network scanning solutions. Designed and deployed multiple conference room setups including overhead projectors, speakers and phones.

Asif Dasl

I prefer the one you had before...

TechZilla

Asif Dasl wrote: »

I prefer the one you had before...

Is there anything you would change/remove. I've had it out there for just over 2 weeks with only one hit.

Asif Dasl

Post the whole resume up and we can all pick on you and tease you how bad your resume writing skills are! j/k I'd try bullet points which make it easier to read.

TechZilla

Summary
IT Professional with 2 years experience supporting Windows Clients and Servers in an Enterprise Environment with more than 300 users and 5 different office locations. Proficient at quickly troubleshooting multiple vendor hardware and software configurations, as well as great communication and interaction skills.

Qualifications
Operating Systems: Windows (XP, Vista, 7), Windows Server (2003 R2, 2008 R2), Mac OS X

Software: Microsoft Office Suite (Including Visio and Project), Microsoft Office Communicator, Adobe Creative Suite (CS3, CS4, CS5), Exchange Server, Active Directory, SharePoint, Avast! Distributed Network Manager
Hardware: Dell (Workstations, Laptops, Servers, Switches), Toshiba Phone Systems

Triad Retail Media August 2009 – Present Desktop Support Engineer
-Deployed, migrated and maintained Windows XP and 7 machines in an Enterprise Environment of 300+ users in 5 locations across the United States. Migrated users from Windows XP to Windows 7 in a timely fashion decreasing downtime. Worked in a Help Desk ticketing system. Added and modified users and computers using Active Directory. Managed and monitored anti-virus. Designed and managed both hardware and software inventory sheets. Supported SharePoint intranet by managing site permissions and settings. Designed and deployed multiple conference room setups including overhead projectors, speakers and phones. Performed server and workstation hardware upgrades.
Awards
- 2009 Rookie of The Year Winner
Awarded to the person hired this year that has made the largest impact to the company.

Palm View Hills Golf Course August 2007 – December 2009
Grounds Maintenance
- Responsible for maintaining greens daily. Used weed eaters, chain saws and fertilizer machines to complete landscaping jobs. Also responsible for relocating pin placements. Closed multiple evenings every week. Also helped organize and prepare the course for multiple golf tournaments.

Asif Dasl

Drop 'Rookie of The Year Winner' it makes you look like a... well... a Rookie! It could be something you could bring up in an interview but not put on your resume. What certifications do you have? If you don't have any then that might be the reason your not getting any bites too. Put the job description in to bullet form.

Have a look at this previous thread too, it might give you something to compare against. You need to list your responsibilities more (like the previous thread) not just what you did in the job.

Oh and it's better when you post the actual PDF because we can advise on how it looks also (use the manage attachments button)

TechZilla

Asif Dasl wrote: »

Put the job description in to bullet form.

I thought this was frowned apon?

Here is my resume http://clintcolding.com/Clint%20Coldingv1.pdf

Asif Dasl

TechZilla wrote: »

I thought this was frowned apon?

Not really no, it can break down a wedge of text in to more manageable pieces. Your resume looks nice, but you need to highlight your responsibilities more. You could check out 'Everyone's resume which looks well and has got him a lot of interest, he has a lot of experience too which helps but it might be something to have a look at.

TechZilla

Updated:

http://clintcolding.com/Clint%20Coldingv2.pdf

Is it smart to add In progress certs?

Essendon

Not a bad resume at all. I'd move the Education/Certificates to just below the Summary section. Apart from this, looks good. Since you dont have any certs at the moment, I'd leave the MCITP : in progress in so the interviewer/HR knows you are working on one.

Pishof

Quick critique on your education, what degree? Network administration isn't enough. Bachelor, associates? Applied science, computer science, IT?

I can assume B.S. IT but it should be spelled out to avoid any confusion or someone skimming your resume thinking you forgot to include that information.

TechZilla

Thanks guys. Updated Education and moved it up. Applied to a few new jobs. We shall see what happens.

cyberguypr

TechZilla wrote: »

Is it smart to add In progress certs?

Some people will say drop it. I recently switched jobs. In my case I listed my in-progress CCENT\CCNA and when they brought it up in the interview I specified that I was 2 months away from ICND1. I was able to answer correctly every single Cisco question they threw at me which proved I wasn't trying to BS. If you list it make sure you can validate some level of knowledge related to the cert.

Having interviewed dozens of candidates in the last year, if I see "In-progress MCITP:EA" I expect you to have at least an MCTS and be able to answer some basic AD, DHCP, DNS and GPO questions.

TechZilla

I am scheduled take both exams late this month. 680/686 I feel well versed in Windows 7 and Server 2008 R2. I am confident with both.

Another thing that may be hurting me is that I am in Florida and applying for jobs in Texas (family thing, looking to relocate). I removed my address hoping that my resume doesn't get canned for that reason.

jwashington1981

If you have scheduled your exams, put the date that you're going to take them.

TechZilla

jwashington1981 wrote: »

If you have scheduled your exams, put the date that you're going to take them.

Great idea! Added.

I got a hit for a contract job yesterday. So it looks to be working a little better. Thanks for the help guys.